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Senior Business Analyst

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Ernakulam, India Focaloid Technologies Full time

Senior Business Analyst - This dual-role position is designed for seasoned professionals with a robust blend of business analysis expertise and pre-sales acumen. The individual will serve as a critical bridge between stakeholders, development teams, and clients, ensuring the successful translation of customer requirements into actionable solutions. With over a decade of experience, the candidate is expected to demonstrate leadership, advanced problem-solving skills, and technical proficiency across tools and systems. Business Analysis Responsibilities Collaborate with stakeholders to gather and analyze customer requirements Develop and maintain detailed project plans, workflows, and process documentation Create and manage business documents such as Business Requirement Documents (BRD), Functional Requirement Documents (FRD), User Stories, Process Flows, and Data Flows Coordinate with development teams to ensure projects are delivered on time and within budget. Troubleshoot and resolve customer issues effectively Stay updated on industry trends and best practices in business analysis Pre-Sales Consultant Responsibilities Attend discovery calls and present tailored solutions, capability decks, and manage Q&A sessions Design solutions that address specific customer pain points and requirements Respond to RFPs, create proposals, and work with sales and delivery teams to close deals Create customer-specific presentations and sales collaterals, including business proposals, white papers, and case studies Conduct market research to analyze industry trends, customer needs, and competitors Act as a product/solution expert for the sales team, providing training and addressing queries Technical Skills & Tools MS Office Suite: Proficient in Excel, Word, PowerPoint, and Outlook Wireframing Tools: Experience with Balsamiq and MockingBot Project & Issue Management Tools: Proficient in JIRA, Assembla, Bugzilla, and Redmine CRM Systems: Hands-on experience with tools like Oracle Service Cloud Ideal Candidate Profile Experienced Problem Solver: Brings over 10 years of experience in business analysis and pre-sales consulting, with a track record of delivering customer-centric solutions Strong Communicator: Exceptional ability to interact with stakeholders, clients, and technical teams effectively Detail-Oriented: Capable of creating precise documentation and maintaining organized workflows Technically Proficient: Adept with essential tools for business analysis, project management, and CRM Sales Savvy: Demonstrates a clear understanding of pre-sales processes, from discovery to deal closure