Logistics Manager

2 weeks ago

Mumbai, India Pilgrim Full time

Manager Logistics D2C : We’re looking for a dynamic Manager – Logistics to lead our end-to-end B2C logistics operations across multiple warehouses. The role involves driving delivery performance, optimizing courier allocation, improving processes, and reducing logistics costs. You’ll collaborate closely with cross-functional teams, analyze operational data for decision-making, and mentor the logistics coordination team to ensure smooth and efficient shipments. If you thrive in a fast-paced D2C environment and excel at problem-solving, this role is for you. Roles and responsibilities Manage daily B2C logistics operations across multiple warehouses. Monitor delivery TAT, NDR/RTO %, and drive closure of open shipments. Lead courier allocation, dispatch planning, and route optimization. Drive process improvements and logistics cost reduction initiatives. Coordinate with logistics partners, finance, tech, CS, and warehouse teams. Reconcile open shipments and publish daily performance reports. Lead and mentor the logistics coordination team. Analyse logistics data (Excel / dashboards) for operational decisions. Skills Required 4–7 years of experience in D2C/ecommerce logistics (beauty/FMCG preferred). Strong understanding of courier operations, NDR/RTO workflows, and shipping networks. Excellent Excel and analytical skills (SQL/BI tools a plus). Strong stakeholder management and problem-solving ability. Experience in cost optimization and process automation.

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