Hospitality Services Representative

5 days ago

Bengaluru, India Shilton Hospitality Full time

As a Front Office Assistant with 2 years of experience in the hospitality industry, you will be responsible for ensuring exceptional guest service by managing the front desk operations, handling guest inquiries, and coordinating with various departments. Your role will involve greeting guests, managing reservations, and ensuring a smooth check-in and check-out process.Key Responsibilities:Welcome and greet guests in a friendly and professional manner.Handle guest check-ins and check-outs efficiently.Assist guests with inquiries, requests, and complaints promptly and courteously.Provide information about the hotel's services, amenities, and local attractions.Manage room reservations via phone, email, and online booking systems.Update and maintain the reservation system to ensure accurate availability.Handle special requests and modifications to reservations.Maintain a clean and organized front desk area.Process payments, handle cash transactions, and maintain a cash drawer.Ensure all guest information is accurate and up-to-date in the system.Liaise with housekeeping and maintenance departments to ensure rooms are ready for guests.Coordinate with other departments to fulfill guest requests and resolve issues.Communicate effectively with team members to ensure smooth operations.Answer phone calls and respond to emails in a timely manner.Maintain guest records and manage the filing system.Assist in preparing reports related to front office operations.Build and maintain positive relationships with guests to encourage repeat business.Gather feedback from guests and report any issues to the Front Office Manager.Assist in promoting hotel services and upselling amenities.Qualifications:High school diploma or equivalent; a degree in hospitalitymanagement is a plus.Minimum of 2 years of experience in a front office or customer service role in the hospitality industry.Proficiency in front-office softwareExcellent communication and interpersonal skills.Strong problem-solving abilities and attention to detail.Ability to work under pressure and handle multiple tasks simultaneously.Professional appearance and demeanor.Flexibility to work in shifts, including weekends and holidays.

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