Process Manager/Business Analyst

4 weeks ago

Kolkata, West Bengal, India Mercantile Full time

Job Description: Process Manager / Business Analyst

Position Summary:

We are seeking a detail-oriented and proactive Process Manager / Business Analyst to join our team. This pivotal role is responsible for documenting, analyzing, and improving business processes across the organization, ensuring operational efficiency and alignment with strategic objectives. The successful candidate will collaborate closely with business process owners to create a comprehensive business process map, identify opportunities for improvement, and recommend IT tools to optimize workflows. Additionally, the role involves writing detailed requirements documents to guide IT development efforts, bridging the gap between business needs and technical solutions.

Key Responsibilities

1. Business Process Documentation:

  • Document all business processes across the organization into a comprehensive and up-to-date business process map.
  • Ensure processes are accurately represented, standardized, and accessible to stakeholders.
  • Maintain and regularly update the process documentation to reflect organizational changes.

2. Process Analysis and Improvement:

  • Analyze existing business processes to identify inefficiencies, bottlenecks, and areas for improvement.
  • Propose and implement operational improvements in collaboration with business process owners.
  • Develop and enforce process standards to ensure consistency and quality across the organization.

3. IT Tool Recommendations and Integration:

  • Identify and recommend IT tools and solutions to enhance process efficiency and automation.
  • Collaborate with IT teams to ensure tools align with business needs and integrate seamlessly with existing systems.
  • Support the deployment and adoption of IT tools, including training and user support.

4. Requirements Gathering and Documentation:

  • Collaborate with business process owners to gather and understand requirements for IT development.
  • Write clear and detailed requirements documents to serve as the foundation for technical development.
  • Act as the liaison between business units and IT teams, ensuring alignment and understanding of requirements.

5. Collaboration and Stakeholder Management:

  • Work closely with business process owners to ensure a thorough understanding of their processes and needs.
  • Facilitate workshops and meetings to gather input, validate processes, and align stakeholders.
  • Build strong relationships across departments to foster collaboration and ensure project success.

Required Qualifications

Education and Experience:

  • Bachelor's degree in Business Administration, Industrial Engineering, Information Systems, or a related field.
  • 5+ years of experience in process management, business analysis, or a similar role.
  • Experience with process mapping tools (e.g., Visio, Lucidchart, ARIS) and IT requirement documentation.

Skills and Competencies:

  • Strong knowledge of process improvement methodologies (e.g., Lean, Six Sigma) and best practices.
  • Excellent analytical skills with the ability to identify inefficiencies and propose effective solutions.
  • Proficiency in writing clear, detailed, and structured requirements documents.
  • Familiarity with IT systems, tools, and their role in supporting business processes.
  • Exceptional communication and interpersonal skills to collaborate effectively with diverse stakeholders.

Key Attributes:

  • Detail-oriented and organized, with the ability to manage multiple tasks and priorities.
  • Proactive and solution-driven, with a focus on continuous improvement.
  • Strong facilitation skills, capable of leading workshops and discussions.

What We Offer:

  • A dynamic and collaborative work environment with exposure to cross-functional projects.
  • Opportunities to shape and improve critical business processes across the organization.
  • Competitive salary and benefits package.
  • Professional growth and learning opportunities, including training in process improvement and IT tools.

Application Process:

If you are passionate about process optimization and driving organizational efficiency, we encourage you to apply. Please submit your CV and a cover letter outlining your relevant experience and skills.

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