L2 Production Support

3 weeks ago


Chennai, Tamil Nadu, India NoblQ Full time

Will be responsible triaging of tickets, Application Support, addressing issues/tickets during non-business hours.

Skillset includes:


•                      Knowledge of windows operating systems and application platforms.


•                      Providing MES system support, including managing Windows updates, testing applications post-installation, identifying, reporting, and resolving any issues caused by updates.


•                      Ability to analyze and debug issues by reviewing logs, high level understanding of the programming languages Visual Studio .NET, Java, Oracle SQL, and PLSQL for root cause analysis and resolution, without making code changes.


•                      Debugging and troubleshooting skills for system logs, error tracking, and connectivity issues


•                      Knowledge of reporting tools.


•                      Familiarity with backup, recovery strategies, and disaster recovery.


•                      Proficiency in documentation tools (e.g., MS Word, Confluence, SharePoint).


•                      Familiarity with knowledge management platforms.


•                      Experience in ITIL practices for incident, problem, and change management.


•                      Excellent writing and communication skills.



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