L2 Production Support
3 weeks ago
Will be responsible triaging of tickets, Application Support, addressing issues/tickets during non-business hours.
Skillset includes:
• Knowledge of windows operating systems and application platforms.
• Providing MES system support, including managing Windows updates, testing applications post-installation, identifying, reporting, and resolving any issues caused by updates.
• Ability to analyze and debug issues by reviewing logs, high level understanding of the programming languages Visual Studio .NET, Java, Oracle SQL, and PLSQL for root cause analysis and resolution, without making code changes.
• Debugging and troubleshooting skills for system logs, error tracking, and connectivity issues
• Knowledge of reporting tools.
• Familiarity with backup, recovery strategies, and disaster recovery.
• Proficiency in documentation tools (e.g., MS Word, Confluence, SharePoint).
• Familiarity with knowledge management platforms.
• Experience in ITIL practices for incident, problem, and change management.
• Excellent writing and communication skills.
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L2 Production Support
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L2 Product Support Specialist
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L2 Product Support Specialist
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Chennai, Tamil Nadu, India Infra Market Full timeJob Description : Responsibilities :- Act as the primary point of contact for escalated L2 user issues, providing support through various channels (email, phone, chat).- Investigate, analyze, and diagnose complex product issues using strong analytical and problem-solving skills.- Collaborate effectively with engineering, development, and quality assurance...
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L2 Support
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L2 Support Engineer(Male candidates only)
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Product Support Expert
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L2 Production Support
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Chennai, Tamil Nadu, India NoblQ Full timeJob DescriptionWill be responsible triaging of tickets, Application Support, addressing issues/tickets during non-business hours.Skillset includes:• Knowledge of windows operating systems and application platforms.• Providing MES system support, including managing Windows...
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Production/Application Support Specialist
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Java Support
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L2 Windows Server Administrator
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Senior Technical Support Specialist
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Chennai, Tamil Nadu, India Infra Market Full timeJob Description:We are seeking a highly skilled L2 Product Support Specialist to join our team at Infra Market. As the primary point of contact for escalated user issues, you will provide exceptional support through various channels, including email, phone, and chat.Responsibilities:Investigate and analyze complex product issues using strong analytical and...