Salesforce Lead Consultant

1 day ago


Bareilly, Uttar Pradesh, India xTag Full time

Job Role : 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗟𝗲𝗮𝗱 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻𝘁 – 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗖𝗹𝗼𝘂𝗱 𝗩𝗼𝗶𝗰𝗲 & 𝗔𝗺𝗮𝘇𝗼𝗻 𝗖𝗼𝗻𝗻𝗲𝗰𝘁 𝗖𝗧𝗜

𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Remote (India)

𝗣𝗼𝘀𝗶𝘁𝗶𝗼𝗻: Salesforce Lead Consultant

𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲: 6+ Years

𝗔𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗥𝗼𝗹𝗲:

We are seeking a highly skilled Salesforce Lead Consultant with proven expertise in Service Cloud Voice and Amazon Connect CTI Adapter implementations. The ideal candidate will be hands-on in designing, configuring, and deploying advanced contact center solutions leveraging Salesforce, Amazon Connect, Lambdas, and Open CTI capabilities. This is a client-facing leadership role requiring strong technical expertise, solutioning ability, and end-to-end implementation ownership.

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:


• Lead end-to-end design & implementation of Service Cloud Voice & Amazon Connect CTI Adapter.


• Configure CTI features: screen pop, IVR, call routing, call recording, reporting integrations.


• Build and integrate with AWS Lambda functions for Amazon Connect.


• Extend & customize functionality using Open CTI interface.


• Collaborate with stakeholders to capture requirements and deliver scalable solutions.


• Ensure seamless integration of voice, digital & CRM workflows for optimized agent productivity.


• Provide best practice guidance, governance & performance optimization.


• Mentor junior consultants & work cross-functionally with Salesforce & AWS teams.


• Lead at least one full lifecycle Service Cloud Voice & Amazon Connect implementation.

𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗱 𝗦𝗸𝗶𝗹𝗹𝘀 & 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲:


• 6+ years in Salesforce consulting (Service Cloud focus).


• Salesforce Administrator & Service Cloud Consultant certified.


• Proven Service Cloud Voice implementation experience.


• 1+ full lifecycle Amazon Connect CTI Adapter implementation.


• Hands-on AWS Lambda + Salesforce integration experience.


• Strong knowledge of Open CTI customization.


• Excellent client engagement, problem-solving & stakeholder management.

𝗣𝗿𝗲𝗳𝗲𝗿𝗿𝗲𝗱 𝗦𝗸𝗶𝗹𝗹𝘀:


• Exposure to Einstein Bots, Digital Engagement, Omni-Channel.


• Familiarity with AWS ecosystem (S3, Lex, Polly).


• Knowledge of Salesforce DevOps & CI/CD.


• Agile project delivery experience.



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