
Salesforce Lead Consultant
3 weeks ago
Job Role : ๐ฆ๐ฎ๐น๐ฒ๐๐ณ๐ผ๐ฟ๐ฐ๐ฒ ๐๐ฒ๐ฎ๐ฑ ๐๐ผ๐ป๐๐๐น๐๐ฎ๐ป๐ โ ๐ฆ๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ ๐๐น๐ผ๐๐ฑ ๐ฉ๐ผ๐ถ๐ฐ๐ฒ & ๐๐บ๐ฎ๐๐ผ๐ป ๐๐ผ๐ป๐ป๐ฒ๐ฐ๐ ๐๐ง๐
๐๐ผ๐ฐ๐ฎ๐๐ถ๐ผ๐ป: Remote (India)
๐ฃ๐ผ๐๐ถ๐๐ถ๐ผ๐ป: Salesforce Lead Consultant
๐๐ ๐ฝ๐ฒ๐ฟ๐ถ๐ฒ๐ป๐ฐ๐ฒ: 6+ Years
๐๐ฏ๐ผ๐๐ ๐๐ต๐ฒ ๐ฅ๐ผ๐น๐ฒ:
We are seeking a highly skilled Salesforce Lead Consultant with proven expertise in Service Cloud Voice and Amazon Connect CTI Adapter implementations. The ideal candidate will be hands-on in designing, configuring, and deploying advanced contact center solutions leveraging Salesforce, Amazon Connect, Lambdas, and Open CTI capabilities. This is a client-facing leadership role requiring strong technical expertise, solutioning ability, and end-to-end implementation ownership.
๐๐ฒ๐ ๐ฅ๐ฒ๐๐ฝ๐ผ๐ป๐๐ถ๐ฏ๐ถ๐น๐ถ๐๐ถ๐ฒ๐:
โข Lead end-to-end design & implementation of Service Cloud Voice & Amazon Connect CTI Adapter.
โข Configure CTI features: screen pop, IVR, call routing, call recording, reporting integrations.
โข Build and integrate with AWS Lambda functions for Amazon Connect.
โข Extend & customize functionality using Open CTI interface.
โข Collaborate with stakeholders to capture requirements and deliver scalable solutions.
โข Ensure seamless integration of voice, digital & CRM workflows for optimized agent productivity.
โข Provide best practice guidance, governance & performance optimization.
โข Mentor junior consultants & work cross-functionally with Salesforce & AWS teams.
โข Lead at least one full lifecycle Service Cloud Voice & Amazon Connect implementation.
๐ฅ๐ฒ๐พ๐๐ถ๐ฟ๐ฒ๐ฑ ๐ฆ๐ธ๐ถ๐น๐น๐ & ๐๐ ๐ฝ๐ฒ๐ฟ๐ถ๐ฒ๐ป๐ฐ๐ฒ:
โข 6+ years in Salesforce consulting (Service Cloud focus).
โข Salesforce Administrator & Service Cloud Consultant certified.
โข Proven Service Cloud Voice implementation experience.
โข 1+ full lifecycle Amazon Connect CTI Adapter implementation.
โข Hands-on AWS Lambda + Salesforce integration experience.
โข Strong knowledge of Open CTI customization.
โข Excellent client engagement, problem-solving & stakeholder management.
๐ฃ๐ฟ๐ฒ๐ณ๐ฒ๐ฟ๐ฟ๐ฒ๐ฑ ๐ฆ๐ธ๐ถ๐น๐น๐:
โข Exposure to Einstein Bots, Digital Engagement, Omni-Channel.
โข Familiarity with AWS ecosystem (S3, Lex, Polly).
โข Knowledge of Salesforce DevOps & CI/CD.
โข Agile project delivery experience.
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