Customer Success Specialist
2 weeks ago
Responsibilities:
Customer Success: Build strong relationships with key account stakeholdersServe and as advocate for continuous improvement with support delivery in mind Support Operations:Contribute to Technical Support case handling to maintain a close understanding of ongoing support issues facing your key account Work to escalate and highlight special handling to deliver an optimal support experience for customer stakeholders Maintain oversight on SLA performance for your key account, providing feedback on relative process opportunities Escalation Management: Direct and manage escalations, ensuring that critical issues are resolved promptly and efficiently.Qualifications & Experience:
Education: Bachelor's Degree in Business, Engineering, or Computer Science.Experience: 1-2 or more years of experience in a Customer Success, Enterprise Technical Support, or Technical Account Management environment supporting hardware or software products and services Skills: Proven record in driving a customer-centric mindset, excellent communication skills, strategic thinking, and questioning of root cause.Tools: Advanced proficiency in Microsoft Excel and a comprehensive understanding of networking principles and front-end development languages. Familiarity with the QSR space is preferred.Success Factors:
Customer Education: Providing clear and concise guidance and updates to stakeholders reducing overall escalation volume.Customer Satisfaction: Ability to provide guidance and action toward successful resolution to customer support issues within SLA period. Operational Efficiency: Timely and complete case handling and support troubleshootingCapabilities:
Effective Communication: Ability to clearly convey updates and solutions to both internal and external stakeholders.Customer Advocacy: commitment to understanding and catering to customer needs, understanding their drives and being the VOC internally.Problem Solving & Adaptability: Capability to identify and address challenges, adapting to changing, and always questioning to achieve the root cause.Join a Crew that CaresBe part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).The benefits include an annual market competitive bonus program and our "Thrive Program" which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a "Give Back Day" to allow our Crew an opportunity to make an impact in the community.-
HVAC Specialist
2 weeks ago
Mangalore, Karnataka, India ECCO Supply™ Full timeDo you enjoy providing exceptional customer service and have experience in sales? Are you comfortable with multitasking and working in a fast-paced environment? Can you handle and resolve customer complaints with a positive attitude? ABOUT OUR COMPANY: For 60 years, The ECCO Group has enjoyed continual growth, and our manufacturing division leads...
-
Marketing Specialist
2 weeks ago
Mangalore, Karnataka, India InUnity LLP Full timeJD for Marketing SpecialistJob Posting :Marketing SpecialistPosition :Marketing SpecialistLocation :MangaloreJob Type :Full-TimeJOB DESCRIPTION:We are seeking a highly motivated and creative Marketing Specialist to join our dynamic marketing team. As a Marketing Specialist, you will play a crucial role in developing and executing...
-
Sales Specialist
3 weeks ago
Mangalore, Karnataka, India hays-gcj-v4-pd-online Full timeYour newpany This establishedpany boasts a rich history of pioneering healthcare solutions for nearly 200 years. Theirmitment to quality is evident in their rigorous standards and globally recognised products. Operating in over 60 countries, their reach allows them to significantly impact healthcare on a worldwide scale. They foster a collaborative work...
-
Mercedes-Benz Specialist Technician
2 weeks ago
Mangalore, Karnataka, India RAC Full timeMercedes-Benz Specialist Technician Uncapped OTE earn upwards of £51,000 Benefits of becoming a Mercedes-Benz Specialist Technician: Base salary of £33,000, with average OTE of £43,000 - £51 23 days annual leave rising to 25 days with service No additional travel time - start and finish on your driveway A fully equipped state of the...
-
Social Media Marketing Specialist
3 weeks ago
Mangalore, Karnataka, India Coconat Creatives Full timeCompany DescriptionCoconat Creatives is a multidisciplinary creative studio in Mangaluru that focuses on developing cutting-edge digital experiences for forward-facing brands. The team at Coconat brings together creativity, technical expertise, and strategic thinking to provide custom solutions tailored to each client's needs. With a proven track record of...
-
Senior Product Specialist
4 weeks ago
Mangalore, Karnataka, India 360Property Full timeSenior Product Specialist (Part-Time) – 360PropertyAbout the Role:360Property is seeking a Senior Product Specialist with deep expertise in the real estate industry to join our leadership team. This is a strategic, high-impact role where you will be responsible for developing advanced, world-class products that set us apart from competitors. You will also...
-
Digital Media Specialist
5 hours ago
Mangalore, Karnataka, India Estuate, Inc.1 Full timeJob Summary:We are seeking a highly skilled Digital Media Specialist to manage high-touch digital campaigns for our clients. The ideal candidate will have strong expertise in monthly invoice handling, experience working at top advertising agencies, and a deep understanding of Facebook Ads Manager and Google Ads.Key Responsibilities:Manage monthly invoices...
-
GSOC - Travel Security Specialist
3 weeks ago
Mangalore, Karnataka, India MAX Security Full timeCompany Profile Max is a Global Risk Management organization based out of Tel Aviv, Israel, and its APAC HQ is based out of Mumbai. Led by veterans from Israeli Military Special Forces, Intelligence, Cyber, and Secret Services, we operate in 160 countries across the globe. We have capabilities in every continent across the world and carry the experience of...
-
GSOC - Travel Security Specialist
4 weeks ago
Mangalore, Karnataka, India MAX Security Full timeCompany Profile:Max is Global Risk Management organization based out in Tel Aviv, Israel and its APAC HQ is based out of Mumbai. Led by veterans from Israeli Military Special Forces, Intelligence, Cyber and Secret Services we operate in 160 countries across the globe. We have capabilities in every continent across the world and carry the experience of 25 +...
-
Mangalore, Karnataka, India Viziverse AI Full timeViziverse AI is creating a whole new genre of camera-based casual mobile 3D video games. We're an exciting new startup founded by an experienced tech entrepreneur with multiple successful exits and degrees from MIT and Harvard Business School.We're looking for a Mobile Game Ad Campaign Specialist who is passionate about mobile gaming and has the expertise...
-
Mangalore, Karnataka, India Aurigene Pharmaceutical Services Limited Full timePosition :Specialist - Project Management (CDMO Biologics)Location:HyderabadQualification : PhD / Masters in life sciences disciplineRelevant Experience:10+ years in the biopharma industry with at least 5+ years as a project management professional; CDMO exposure is a plus.Job Description:To ensure that the implementation project management processes for...
-
Accounting & Reporting Specialist
4 weeks ago
Mangalore, Karnataka, India Scalemetrics Full timeAbout UsScalemetricsis a leading provider of modular CFO services, dedicated to supporting startups and SMEs in scaling their businesses globally.Mission : Enhance business predictability and value through expert financial management solutions.Core Services :BookkeepingFinancial forecastingBudgetingFinancial modelingStartup valuationsDue diligenceApproach :...
-
Software Sales Representative
3 days ago
Mangalore, Karnataka, India GoVisually Full timeAbout Us:Go Visually is a leading SaaS software product dedicated to revolutionising the creative collaboration, review, and approval process.We empower teams to work together seamlessly, making creative projects more efficient and enjoyable.Clients include Amazon, Selfridges, Singtel, and hundreds of other companies in over 40 countries.From small...
-
Mangalore, Karnataka, India Bank of America Full timeDescription : At Bank of America, we're creating real, meaningful relationships with individuals and businesses across the country. Each day, we connect with 67 million clients through a growing specialist workforce and our world-class digital platform. With each relationship and connection, we are looking to provide care and guidance for our clients...
-
Sales And Marketing Intern
4 weeks ago
Mangalore, Karnataka, India The Fusion Marketing Full timeAbout the jobJob Title : Marketing and Sales SpecialistsCompany : The Fusion MarketingLocation : Delhi, North India.Employment Type : Part-timeExperience Level : Mid-LevelSalary : Commission BasedAbout UsFusion marketing integrates multiple marketing strategies, channels, and technologies for cohesive campaigns. It combines digital, traditional, and...
-
Process Specialist
2 weeks ago
Mangalore, Karnataka, India Infosys Full timeResponsibilities Responsible for highly complexity transactions.•Manage day-to-day complex transactions•Provide subject matter expertise on complex issues•Ensure SLA targets are met•Preparing training plan and work instructions.•Train New Hires•Identify and communicate opportunities for continuous process improvement•Use existing knowledge...
-
Director, Coding Implementation
4 days ago
Mangalore, Karnataka, India IKS Health Full timeAbout IKS Health IKS Health is a leading healthcare solutions company, supporting clinicians, medical groups, and health systems in delivering exceptional care. Founded in 2007, we have a global team of over 14,000 employees serving more than 150,000 clinicians across top hospitals and healthcare organizations in the U.S.We help healthcare providers reduce...
-
Billing Specialist
1 week ago
Mangalore, Karnataka, India Classcard Full timeExperience: 1-3 yearsLocation: RemoteEmployment type: Full timeCompany Overview (https://www.classcardapp.com/)Classcard is a lightweight student and class management platform and replaces spreadsheets to organize, automate and collaborate with staff and students.It also augments teaching by enabling selling and conducting of classes online.About the role:We...
-
Sales Specialist
2 weeks ago
Mangalore, Karnataka, India Dentalkart Full timePosition DetailsRole: Sales ProfessionalExperience Required: 3+ yearsEmployment Type: Full-time, On-siteWorking Days: Monday - SaturdayKey ResponsibilitiesConduct strategic lead generation activities including cold callingManage and execute daily client meetingsAchieve and exceed sales targets consistentlyDevelop and maintain strong client...
-
Commercial Estimator
2 weeks ago
Mangalore, Karnataka, India ECCO Supply™ Full timeOur Burnaby Branch is looking for a Commercial Estimator who will help ECCO Supply grow our existing sales of mechanical equipment, grilles and other related product to our Bid & Spec customer base. The successful incumbant will accurately and efficiently take-off plans, itemize products and equipment in preparation for quoting. KEY RESPONSIBILITIES ...
