Care Specialist

4 weeks ago

Mumbai, Maharashtra, India HexaHealth Full time

Job Title: Clinic Counsellor

Location: Chembur, Mumbai

Role Overview:

We are looking for a proactive and patient-focused Clinic Counsellor to manage end-to-end clinic operations, coordinate with doctors, and support patients through their consultation journey. The role is central to ensuring a smooth and high-quality experience at our Weight Loss Specialty Care clinic.

Key Responsibilities:


• Patient Engagement & Counselling

  • Welcome and counsel patients visiting the clinic.
  • Understand patient history, concerns, and readiness before OPD consultation.
  • Educate patients on treatment options, procedures, and next steps.


• Clinic Operations Management

  • Ensure smooth day-to-day functioning of the clinic during OPD hours.
  • Manage appointment scheduling, rescheduling, and follow-ups.
  • Maintain accurate patient records and data logs.


• Doctor Coordination

  • Align with doctors on daily schedules and patient flow.
  • Ensure timely readiness for consultations and procedures.


• Administrative Support

  • Handle basic clinic inventory (forms, stationery, BP monitor, etc.)
  • Coordinate with backend teams (marketing, insurance, etc.) when needed.
  • Support camp days and special events as required.

Desired Skills & Qualifications:


• Bachelor's degree in any discipline; preference for background in healthcare, psychology, or related fields.


• 2-4 years of experience in healthcare, clinic operations, counselling, or customer service.


• Excellent communication and interpersonal skills in English, Hindi, and Marathi.


• Ability to work in fast-paced, patient-centric environments.


• Basic proficiency with Excel/Google Sheets and clinic software (preferred).

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