Customer Support Specialist

1 week ago

GTB Nager, India Resource Algorithm Full time

Key Responsibilities Customer Support & Escalation Handling - Serve as the primary contact for customer escalations received through email and IVR channels. Manage and resolve queries related to lounge access, card validation, and other service-related concerns. Handle urgent or high-impact escalations promptly, ensuring resolution within agreed SLAs and TATs. Coordination & Stakeholder Communication - Providing support on Whatsapp groups Liaise with partner lounges, banking partners, and internal operations/product teams for issue resolution. Ensure seamless communication flow between all stakeholders and track issues end-to-end until closure. Escalate recurring or critical issues proactively to ensure timely management intervention. Reporting & Documentation - Maintain accurate and up-to-date records of all customer interactions, complaints, and resolutions using CRM tools. Prepare daily, weekly, and monthly reports on escalation trends, turnaround times, and performance metrics. Support the management team with ad-hoc reporting and service analytics. BUDGET for the above profile: 6 LPA, and location is T3 terminal (Delhi) Shift- Rotational shift

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    1 week ago

    GTB Nager, India PaySprint Private Limited Full time

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  • Customer Support Specialist

    1 week ago

    GTB Nager, India PaySprint Private Limited Full time

    About PaySprint PaySprint is a B2B Banking FinTech company transforming financial services through cutting edge solutions in banking, payments, and verification. With 15+ industry accolades, including “Best Fintech Startup” and “Open API of the Year,” we are a rapidly growing startup making a meaningful impact in the fintech space. Our flagship...

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    2 weeks ago

    GTB Nager, India Resource Algorithm Full time

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  • Customer Support Specialist

    1 week ago

    GTB Nager, India Resource Algorithm Full time

    Key ResponsibilitiesCustomer Support & Escalation Handling - Serve as the primary contact for customer escalations received through email and IVR channels.Manage and resolve queries related to lounge access, card validation, and other service-related concerns.Handle urgent or high-impact escalations promptly, ensuring resolution within agreed SLAs and TATs....

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    3 weeks ago

    GTB Nager, India Abhidi Solution Full time

    Company Overview: We are a leading IT staffing agency dedicated to providing exceptional talent solutions to our clients. Our mission is to match top-tier IT professionals with organizations seeking to optimize their technological capabilities. As we continue to expand our reach and enhance our service offerings, we are seeking a dynamic Client Services...

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