Customer Support Specialist
1 week ago
Key ResponsibilitiesCustomer Support & Escalation Handling - Serve as the primary contact for customer escalations received through email and IVR channels.Manage and resolve queries related to lounge access, card validation, and other service-related concerns.Handle urgent or high-impact escalations promptly, ensuring resolution within agreed SLAs and TATs. Coordination & Stakeholder Communication -Providing support on Whatsapp groupsLiaise with partner lounges, banking partners, and internal operations/product teams for issue resolution.Ensure seamless communication flow between all stakeholders and track issues end-to-end until closure.Escalate recurring or critical issues proactively to ensure timely management intervention.Reporting & Documentation -Maintain accurate and up-to-date records of all customer interactions, complaints, and resolutions using CRM tools.Prepare daily, weekly, and monthly reports on escalation trends, turnaround times, and performance metrics.Support the management team with ad-hoc reporting and service analytics. BUDGET for the above profile: 6 LPA, and location is T3 terminal (Delhi) Shift- Rotational shift
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Customer Support Specialist
2 weeks ago
GTB Nager, India PaySprint Private Limited Full timeAbout PaySprintPaySprint is a B2B Banking FinTech company transforming financial services through cutting edge solutions in banking, payments, and verification. With 15+ industry accolades, including “Best Fintech Startup” and “Open API of the Year,” we are a rapidly growing startup making a meaningful impact in the fintech space.Our flagship...
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Customer Support Specialist
1 week ago
GTB Nager, India PaySprint Private Limited Full timeAbout PaySprintPaySprint is a B2B Banking FinTech company transforming financial services through cutting edge solutions in banking, payments, and verification. With 15+ industry accolades, including “Best Fintech Startup” and “Open API of the Year,” we are a rapidly growing startup making a meaningful impact in the fintech space.Our flagship...
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Customer Support Specialist
1 week ago
GTB Nager, India PaySprint Private Limited Full timeAbout PaySprint PaySprint is a B2B Banking FinTech company transforming financial services through cutting edge solutions in banking, payments, and verification. With 15+ industry accolades, including “Best Fintech Startup” and “Open API of the Year,” we are a rapidly growing startup making a meaningful impact in the fintech space. Our flagship...
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Customer Support Specialist
1 week ago
GTB Nager, India Resource Algorithm Full timeKey Responsibilities Customer Support & Escalation Handling - Serve as the primary contact for customer escalations received through email and IVR channels. Manage and resolve queries related to lounge access, card validation, and other service-related concerns. Handle urgent or high-impact escalations promptly, ensuring resolution within agreed SLAs and...
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Customer Service Specialist
3 weeks ago
GTB Nager, India Abhidi Solution Full timeCompany Overview: We are a leading IT staffing agency dedicated to providing exceptional talent solutions to our clients. Our mission is to match top-tier IT professionals with organizations seeking to optimize their technological capabilities. As we continue to expand our reach and enhance our service offerings, we are seeking a dynamic Client Services...
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Customer Service Specialist
3 weeks ago
GTB Nager, India Abhidi Solution Full timeCompany Overview: We are a leading IT staffing agency dedicated to providing exceptional talent solutions to our clients. Our mission is to match top-tier IT professionals with organizations seeking to optimize their technological capabilities. As we continue to expand our reach and enhance our service offerings, we are seeking a dynamic Client Services...
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GTB Nager, India BTL Biotechno Labs Pvt Ltd Full timeLocation: DelhiWe are looking for a hard-working, competent, and organized individual from Biotech Background to join our team as a Product Support Specialist in Delhi. You will be responsible for managing customer relationships and discovering new leads, suggesting improvements to processes, and assisting the team.Job description· Prepare and...
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Warehouse Specialist
3 days ago
GTB Nager, India LUNAER Full timeLogistics, Warehouse & Operations Executive – LUNAER Location : Preet Vihar, New Delhi Experience : Minimum 2 Years Type : Full-Time | On-site CTC : 3.6 LPA Company Description LUNAER is a fast-growing direct-to-consumer fragrance startup based in New Delhi, focused on delivering high-quality luxury perfumes at competitive prices. Our products are...
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Warehouse Specialist
3 days ago
GTB Nager, India LUNAER Full timeLogistics, Warehouse & Operations Executive – LUNAERLocation: Preet Vihar, New DelhiExperience: Minimum 2 YearsType: Full-Time | On-siteCTC: 3.6 LPACompany DescriptionLUNAER is a fast-growing direct-to-consumer fragrance startup based in New Delhi, focused on delivering high-quality luxury perfumes at competitive prices. Our products are available on...
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Warehouse Specialist
3 days ago
GTB Nager, India LUNAER Full timeLogistics, Warehouse & Operations Executive – LUNAERLocation: Preet Vihar, New DelhiExperience: Minimum 2 YearsType: Full-Time | On-siteCTC: 3.6 LPACompany DescriptionLUNAER is a fast-growing direct-to-consumer fragrance startup based in New Delhi, focused on delivering high-quality luxury perfumes at competitive prices. Our products are available on...
