Technical Voice Process Consultant

3 weeks ago

Bengaluru, India HGS Full time

Note: candidate should be flexible for Night shifts.Position : Technical Voice Process ConsultantExperience : 0- 6 Months Work Location : Bengaluru Working mode : Work from Office Nightshifts : Yes Roles & RESPONSIBILITIES Uses his/her excellent technical product knowledge and experience and best customer service skills to efficiently and effectively troubleshoot the customer’s issue towards absolute resolution.Engages the customer in a spontaneous and conversational manner in a way that makes the customer experience good and enrichingInvestigates and clarifies consumer comments, questions, and concerns using active listening and probing skillsKnows how to effectively multitask and prioritize workload. Can effectively go thru the systems and process while carrying on a conversation with the customerRecommend available service options when necessary.Use tact and judgment in communicating with, in particularly, angry and/or frustrated consumersAccurately document customer cases and pertinent details in internal CRMReports feedback that affects the course of Operations in a day to day basisUpholds and promotes client’s core valuesMeets productivity standards COMPETENCY REQUIREMENTS With Basic Competency Level in ff.:Common consumer electronics, technical products, networking and WIFIWindows and Mac operating systemsComputer hardware With Expert Competency Level in ff.:Customer service orientationCommunication skills (oral and written)Computer navigationSense of urgencyPassion for excellenceWorking in teams / Interpersonal skillsWork organizationProduct knowledgeAnalytical and Problem solving skills Reports to: Team Leader and/ orShift Manager Education and/or Experience:Completed at least Senior High School. At least 6 months of experience in technical support or customer service role or equivalent, familiarity with CRM and case management are preferred. Work environment:The work environment is professional office workplace. Physical demands:Requires graveyard workSchedule and shift flexibility. May require non-consecutive rest days for the work week, overtime, weekend, or holiday work depending on business needs Work demands: Must complete and pass Product Specific Training and clear certification. Must meet or exceed quality target. Failure to achieve and sustain quality performance at or above the quality target may result in termination Able to establish, implement and continuously improve the quality information security policies assigned to him/her.

  • Technical Voice Process Consultant

    3 weeks ago

    Bengaluru, India HGS Full time

    Note: candidate should be flexible for Night shifts . Position : Technical Voice Process Consultant Experience : 0- 6 Months Work Location : Bengaluru Working mode : Work from Office Nightshifts : Yes Roles & RESPONSIBILITIES Uses his/her excellent technical product knowledge and experience and best customer service skills to efficiently and effectively...

  • Technical Voice process Consultant

    3 weeks ago

    Bengaluru, India HGS Full time

    Note: candidate should be flexible for Night shifts. Position : Technical Voice Process Consultant Experience : 0- 6 Months Work Location : Bengaluru Working mode : Work from Office Nightshifts : Yes Roles & RESPONSIBILITIES - Uses his/her excellent technical product knowledge and experience and best customer service skills to efficiently and effectively...

  • Technical Voice process Consultant

    3 weeks ago

    Bengaluru, India HGS Full time

    Note: candidate should be flexible for Night shifts . Position : Technical Voice Process Consultant Experience : 0- 6 Months Work Location : Bengaluru Working mode : Work from Office Nightshifts : Yes Roles & RESPONSIBILITIES Uses his/her excellent technical product knowledge and experience and best customer service skills to efficiently and effectively...

  • Technical Voice Process Consultant

    7 days ago

    Bengaluru, India HGS Full time

    Note: candidate should be flexible for Night shifts . Position : Technical Voice Process Consultant Experience : 0- 6 Months Work Location : Bengaluru Working mode : Work from Office Nightshifts : Yes Roles & RESPONSIBILITIES Uses his/her excellent technical product knowledge and experience and best customer service skills to efficiently and effectively...

  • Technical Voice Process Consultant

    7 days ago

    Bengaluru, India HGS Full time

    Note: candidate should be flexible for Night shifts . Position : Technical Voice Process Consultant Experience : 0- 6 Months Work Location : Bengaluru Working mode : Work from Office Nightshifts : Yes Roles & RESPONSIBILITIES Uses his/her excellent technical product knowledge and experience and best customer service skills to efficiently and effectively...

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    Bengaluru, Karnataka, India Semperfi Solutions and Services Full time ₹ 24,00,000 - ₹ 30,00,000 per year

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    3 days ago

    Bengaluru, India HGS Full time

    Note: candidate should be flexible for Night shifts. Position : Technical Voice Process Consultant Experience : 0- 6 Months Work Location : Bengaluru Working mode : Work from Office Nightshifts : Yes Roles & RESPONSIBILITIES - Uses his/her excellent technical product knowledge and experience and best customer service skills to efficiently and effectively...

  • Technical Voice Process Consultant

    3 weeks ago

    Bengaluru, India HGS Full time

    Note: candidate should be flexible for Night shifts.Position : Technical Voice Process ConsultantExperience : 0- 6 Months Work Location : Bengaluru Working mode : Work from Office Nightshifts : Yes Roles & RESPONSIBILITIES Uses his/her excellent technical product knowledge and experience and best customer service skills to efficiently and effectively...

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    2 weeks ago

    Bengaluru, India HGS Full time

    Note: candidate should be flexible for Night shifts .Position : Technical Voice Process ConsultantExperience : 0- 6 MonthsWork Location : BengaluruWorking mode : Work from OfficeNightshifts : YesRoles & RESPONSIBILITIESUses his/her excellent technical product knowledge and experience and best customer service skills to efficiently and effectively...

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    3 weeks ago

    Bengaluru, India HGS Full time

    Note: candidate should be flexible for Night shifts.Position : Technical Voice Process ConsultantExperience : 0- 6 MonthsWork Location : BengaluruWorking mode : Work from OfficeNightshifts : YesRoles & RESPONSIBILITIES- Uses his/her excellent technical product knowledge and experience and best customer service skills to efficiently and effectively...