Vice President- Global Operating Leader

2 weeks ago

Jaipur, Rajasthan, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role ofVice President- Global Operating Leader

The Global Operating Leader is responsible for the overall service delivery management for all the service lines of F&A (viz. PTP, OTC and RTR). You will be the key point of contact for GBS and Business for any service delivery related escalations management. This role acts as the SPOC for all the service in – Genpact process.

The role of Global operating leader includes liaising with business and GBS, understanding their expectations and updating the Genpact service lines teams and providing guidance to meet the expectations.

The role will work in conjunction with operational teams, internal and external stakeholders to ensure service delivery, transformation and change management

Responsibilities

Service Delivery management

Managing the service delivery and ensuring that the agreed service levels are met

Set up a strong governance model in place with internal & external stakeholders

Working as a point of contact for Escalation related to service delivery

Leading the steering committee meetings and providing updates to all the relevant stakeholders about any changes

Responsible for people leadership and driving, engaging and motivating the team 

Reviewing and approving Resource planning and staffing

Ensure client happiness and successful external & internal audit

Help promotingdiversity, inclusion, and employee engagement across global teams, and developing a strong leadership pipeline

Expand the role's financial focus to include managing cost-to-serve ratios, EBITDA impact, and driving profitability for service lines.

Explicitly include data analytics and AI as a core responsibility for decision-making, operational efficiency, and predictive performance optimization.

Contract Management

Lead contract renewal discussions and drive closure

Discussing and finalizing the FTEs billing

Responsible for reviewing and finalizing addition of scope

Ensuring governance over contractual productivity delivery 

Cross functional collaboration

Working closely with LDT, Knowledge Management, Transition, ERC teams to drive the transformation, Resource learning and developments, ongoing knowledge transfers, and Audit compliances in the process

Key Competencies:

Strategic Vision & Execution along with Problem-Solving attitude

Innovation & Digital Proficiency

Client-Focused Innovation& Relationship Management

Financial Acumen; Operational Efficiency & Process Improvement

People Leadership & Culture Development

Technological & Digital Proficiency - AI and Data-Driven Leadership

Risk Management & GovernanceCompliance

Qualifications

Minimum qualifications

Bachelor's degree in business, Operations Management, or a related field; MBA or equivalent preferred.

Relevant years of experience in the outsourcing or BPO industry, with experience in a senior global operations role.

Demonstrated expertise in managing large-scale, multi-regional service delivery teams.

Strong understanding of digital transformation, automation, and operational technologies.

Preferred qualifications 

Relevant work experience in overall F&A across RTR, PTP, OTC domains

Experience with Lean, Six Sigma, or similar process improvement methodologies

Very good written and verbal communication skills

Proficient in MS Office applications, especially in MS excel, PowerPoint Presentation

Good analytical and problem-solving skills and ability to balance team and client discussions

Exceptional leadership, communication, and client relationship management skills.

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