Senior Admission Counsellor

4 weeks ago

Bengaluru, India upGrad Study Abroad Full time

RESPONSIBILITIES & DUTIES

  • Engage with assigned leads and promptly initiate contact through the auto dialer system.
  • Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs for Germany and Italy public universities.
  • Build rapport, credibility and establish trust with leads through effective communication and active listening.
  • Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads.
  • Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process.
  • Maintain accurate records of lead interactions and follow-up activities in the CRM system.

BASIC ELIGIBILITY CRITERIA

  • Minimum of 2 years of Edtech-sales experience (Study Abroad is plus ), with at least 1 year spent in a single company.
  • Min Graduation is required.
  • Previous experience working a 6-day work week.
  • Currently working in the capacity of an individual contributor.
  • Proven track record of meeting targets in the existing company.

SKILLS

  • Excellent verbal communication skills with an emphasis on fluency in the English language.
  • Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.
  • Ability to persuade learners towards attending the Video Counselling [VC] session to ultimately influence their enrollment decisions.
  • Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements.

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