Customer Care executive

4 weeks ago


Kolkata, West Bengal, India SMART CALL CENTER SOLUTIONS Full time
  • Conducting customer satisfaction surveys to understand what areas of the company's services need improvements
  • Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
  • Curating streamlined email and social media communication mediums for offers, updates and much more
  • Dealing with customer issues and churning out an easy-to-follow solution
  • Managing payment and delivery of customer orders
  • Helping customers choose the right product for their requirements and budget
  • Handling customer concerns and complaints in a timely manner
  • Informing customers of upcoming promotions or deals
  • Establishing a positive rapport with all clients and customers in person or via phone
  • Forming reports based on customer satisfaction statistics and helping their team to develop new skills.

ELIGIBILITY :-

1. Ability to speak in English fluently (mandatory)**

2. Education minimum 10th pass and above

3. Age limit 18yrs to 40yrs.

BENEFITS :-

1. On spot offer letter

2. No rotational shifts

5. Days working

6. Attractive salary packages

7. Referral bonus

8. Excellent career growth

9. No bar for good candidates



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