BPO Sales Representative- US Energy Campaign
3 weeks ago
Founded in 2014, DWC Technologies Pvt. Ltd. is a global service provider delivering technology-based business solutions that can fulfill the strategic requirements of our clients. At DWC Technologies, we provide the best quality business outsourcing solutions across international clients. We are perfectionists in providing inbound and outbound call center services. DWC believes in continuous improvement to achieve greater client satisfaction. Our workforce continues to adhere to quality processes to build trust with clients. DWC is a diverse company focusing strongly on Digital, Technology & BPM services. We take pride in building our business on quality and maintaining that high level of effort throughout our entire organization.
The Role
Job Description
We are seeking a dynamic and results-oriented International BPO Executive to join our team and contribute to the success of our USA Energy Sales process. This role involves handling inbound and outbound calls, providing exceptional customer service, and driving sales.
Key Responsibilities:
- Handle inbound and outbound calls from US customers
- Provide accurate and timely information regarding energy plans and pricing
- Address customer inquiries and resolve issues effectively
- Identify potential sales opportunities and convert them into closed deals
- Maintain accurate records of customer interactions and sales data
- Adhere to strict quality standards and performance metrics
- Stay updated on product knowledge and industry trends
Ideal Profile
Required Qualifications:
- Minimum 1 year of experience in a BPO/call center environment
- Excellent verbal and written communication skills
- Strong interpersonal skills and the ability to build rapport with customers
- Proficiency in English language
- Basic computer skills and familiarity with CRM systems
- Ability to work in a fast-paced, target-oriented environment
Preferred Qualifications:
- Prior experience in sales or customer service
- Knowledge of the US energy market
- Ability to work flexible shifts
What We Offer:
- Competitive salary up to ₹25,000 per month, plus performance-based incentives
- Fixed weekly offs on Saturdays and Sundays
- Night shift allowance and both-way cab facility
- PF and ESI benefits
- Opportunities for career growth and development
Working Hours:
- 7:30 PM to 5:00 AM (IST)
If you are a motivated individual with a passion for sales and customer service, we encourage you to apply. Please submit your resume to [email protected]
- Note: This is a night shift role.
What's on Offer?
- Attractive Salary & Benefits
- Opportunity within a company with a solid track record of performance
- Join a market leader within IT Services
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