Sr Customer Service Representative

4 weeks ago


Mumbai, Maharashtra, India Thermo Fisher Scientific Full time
: Key responsibility to build equipment master/ customer master in SAP / CRM. To work closely with supply chain / field service team / service operations team / sales team & others relevant team members. Ensure to maintain accurate instrument status in SAP in terms of service contract, warranty and extended warranty, Billable Etc. Ensure accuracy in master database by frequently verifying data in SAP/CRM. Maintaining key relationships to help delivering an outstanding service experience for Customers and field service Prepare & Publish various Reports as and when required by service management. Adhoc work, Projects as assigned as per the business needs. Office administrative activities

Education & Experience levels:

Any Graduate with 2 to 4 years' experience in a similar field. Strong phone and verbal communication skills along with active listening. Familiarity with CRM systems and practice. Customer focus and adaptability to different personality types. Ability to multi-task, set priorities and handle time efficiently.

Nature of experience:

Service coordinator / Data Base Management having exposure to Analytical instruments, Diagnostics instruments etc. and catering to customers like Pharma, Applied, Diagnostics etc.

Skills:

CRM, MS Excel, Good interpersonal skills, Computer proficiency. Multitasking, Ability to prioritize and handle time wisely in a fast-paced environment.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.



  • Mumbai, Maharashtra, India Bombarbier Full time

    When applicable, Bombardier promotes flexible and hybrid work policies.  Why join us? Bombardier is a global leader in aviation, focused on designing, manufacturing and servicing the world's most exceptional business jets and specialized mission platforms. Bombardier has been successful in setting the highest standards because we are a people-centric...


  • Mumbai, Maharashtra, India Muffynn Full time

    Job DescriptionCompany DescriptionMuffynn is a leading apparel brand focused on creating sustainable clothing that reflects personal values and style. Founded by three brothers, Muffynn offers high-quality pieces that empower individuals to express their unique style and feel confident in what they wear.Role DescriptionThis is a full-time on-site role for a...


  • Mumbai, Maharashtra, India NetRTech Solutions LLP Full time

    Company DescriptionNetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients.Role DescriptionThis is a full-time on-site role for a Customer Service Representative. The...


  • Mumbai, Maharashtra, India NetRTech Solutions LLP Full time

    Company DescriptionNetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients.Role DescriptionThis is a full-time on-site role for a Customer Service Representative. The...


  • Mumbai, Maharashtra, India Peoplemint Consultants Full time

    **About Us:**Peoplemint Consultants is a leading consulting firm that provides expert solutions to various industries.We are currently seeking a skilled Customer Service Representative to join our team in Mumbai.As a Customer Service Representative, you will be responsible for responding to customer inquiries through phone calls and providing exceptional...


  • Mumbai, Maharashtra, India Snackible Full time

    Job DescriptionJob descriptionCompany DescriptionSnackible, founded in 2015, is an online-first brand revolutionizing the snack market by offering over 75+ innovative and nutritious snack options. From Dosa Khakras to Energy Bars, we cater to a diverse range of tastes and preferences. Our products are available in over 400 cities and through partnerships...


  • Mumbai, Maharashtra, India Datamatics Business Solutions Full time

    We are looking for a Fresher Graduate to join our Support Team as a Customer Service Representative in our Voice Process. The ideal candidate will have excellent spoken English communication skills and be able to handle inbound calls effectively.As a Customer Service Representative, you will be responsible for:Attending to incoming customer callsNo sales or...


  • Mumbai, Maharashtra, India Wns Global Service PrivateLimited Full time

    Job OverviewThis is an exciting opportunity to work in the travel industry as a customer service representative. In this role, you will be responsible for handling customer queries and resolving issues via email.


  • Mumbai, Maharashtra, India Neo Wealth Management Pvt Ltd Full time

    The role of Customer Service Representative at Neo Wealth Management Pvt Ltd is a dynamic position that requires exceptional communication and interpersonal skills. The incumbent will be responsible for processing client requests, resolving inquiries, and documenting key client information.Key responsibilities include onboarding new client accounts,...


  • Navi Mumbai, Maharashtra, India Wehire Talent Solutions Full time

    Job Title: Customer Service RepresentativeWe are seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative for the Airbnb process. As part of this role, you will be responsible for assisting customers with their queries related to online bookings, refunds, collections, and other service-related concerns.Key...


  • Mumbai, Maharashtra, India Dow Chemical Full time

    At Dow, we believe in empowering our employees to deliver exceptional service to our customers while driving innovation. Our team is dedicated to providing answers to customers seeking information about Dow products through digital platforms.About the RoleWe are seeking a highly skilled and customer-focused professional to join our team as a Customer Service...


  • Mumbai, Maharashtra, India Varda HR LLP Full time

    Role Summary: As a Customer Service Representative, you will play a vital role in delivering exceptional customer experiences. You will work closely with our team to ensure that customer needs are met efficiently and effectively.Key Performance Indicators (KPIs):Resolve customer inquiries within a specified timeframeProcess travel inquiries efficiently and...


  • Mumbai, Maharashtra, India Witbloom Consultants - A Leading Training & Job Placement Firm Full time

    Role: Customer Service RepresentativeLocation: Malad, Navi Mumbai and ChandivaliSalary: 2.5 LPA - 4 LPAThe ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists ResponsibilitiesCommunicate with customers via phone, email and chatProvide knowledgeable answers to...


  • Mumbai, Maharashtra, India Johnson Controls Full time

    Job DescriptionPosition Overview: (Contractual Role)We are seeking a Customer Service Representative with experience in SAP and order processing to join our team. The ideal candidate will be responsible for providing exceptional customer service, managing inquiries, and processing orders efficiently while utilizing SAP software.Key ResponsibilitiesRespond to...


  • Mumbai, Maharashtra, India Wns Global Service PrivateLimited Full time

    Job DescriptionWe are seeking a Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for handling customer queries and resolving issues via email.Key Responsibilities:Respond to customer inquiries in a timely and professional mannerResolve customer complaints and issues through...


  • Mumbai, Maharashtra, India Marriott Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative to join our team. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service.Responsibilities:Process all guest check-ins by confirming reservations, assigning room, and issuing and activating...


  • Navi Mumbai, Maharashtra, India Varda HR LLP Full time

    Welcome to our dynamic team at Varda HR LLP, where we are committed to providing exceptional customer service. As a Customer Service Representative, you will be responsible for handling various customer inquiries and issues related to our products and services.Key Responsibilities:Respond to customer calls, emails, and chats in a timely and professional...


  • Mumbai, Maharashtra, India Hindustan Recruitment Full time

    Company OverviewHindustan Recruitment, founded in 2020 with headquarters in Chandigarh, is a leading provider of professional services specializing in staff augmentation, human resourcing, contract hiring, and permanent hiring. Our team of recruitment experts operates nationwide, working directly with customers to address staffing needs effectively. For more...


  • Mumbai, Maharashtra, India Nepa Rudraksha Full time

    Position Overview:Founded in 1973 and backed by over 50 years of expertise, Nepa Rudraksha is headquartered in Nepal and is now expanding into India to share its spiritual offerings with a broader audience. As part of this growth, we are seeking a Customer Service representative who is responsible for assisting customers with inquiries, troubleshooting...


  • Mumbai, Maharashtra, India Mantras2Success Full time

    **About Mantras2Success**We are a world-renowned conglomerate with a presence across various sectors. Our extensive distribution network and supply chain management expertise enable us to bring our B2B E-commerce Platform to India.Leveraging our strengths, we are building the most preferred one-stop, omni-channel, and integrated tech-led offering for MSMEs,...