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Manager - Customer Relationship

4 weeks ago

Gurgaon, Haryana, India Bonhoeffer Machines Full time

Position Overview: The Customer Relationship Manager will be responsible for:

- Client Engagement: Serving as the primary point of contact for our clients, addressing inquiries, resolving issues, and ensuring a positive customer experience.

- Relationship Building: Developing and nurturing long-term relationships with clients to understand their needs and align our services accordingly.

- Feedback Management: Collecting and analyzing client feedback to inform service improvements and innovations.

- Cross-Functional Collaboration: Working closely with sales, marketing, and product development teams to ensure client expectations are met and exceeded.

- Performance Monitoring: Tracking key performance indicators related to customer satisfaction and retention and implementing strategies for improvement.

Qualifications:

- Experience: Minimum of 2-5 years in customer relationship management or a related field, preferably with exposure to international markets.

- Language Proficiency: Fluency in English; proficiency in additional languages such as Spanish or Portuguese is advantageous.

- Technical Skills: Proficiency in CRM software and Microsoft Office Suite.

- Communication Skills: Exceptional interpersonal and communication abilities.

- Problem-Solving Skills: Strong analytical skills with a proactive approach to identifying and resolving issues.

- Cultural Awareness: Understanding of diverse cultural norms and practices, especially pertaining to international clients.

Benefits:

- Competitive compensation package commensurate with experience.

- Opportunity to work in a dynamic and collaborative environment.

- Professional growth and development opportunities.

(ref:iimjobs.com)