Customer Relationship Specialist

1 week ago

Gurgaon, Haryana, India Care Full time

*Job Title: Customer Relationship Executive/Specialist* *Location: Gurugram* *Work Schedule: 6 days a week* *Travel Requirements:* Occasional travel to partner hospitals for training and process setup *Role Overview:* As the Customer Relationship Executive at Care.fi, you will be the primary point of contact for patients enrolling in our platform, playing a crucial role in managing relationships with patients, hospitals, and hospitals staff. This role requires excellent communication skills, a strong work ethic, and the ability to manage multiple stakeholders across various levels. Experience in insurance systems and claims management within India will be a strong advantage. *Key Responsibilities:* Serve as the first point of contact for patients enrolling in our platform, guiding them through the medical loan process and claim management. ⁠Work closely with hospital staff and KOLs to collect necessary documentation, counsel patients, and ensure a seamless end-to-end process. ⁠Manage day-to-day operations, including mandate creation, LBA completion, settlement, and recovery, while maintaining a high level of patient satisfaction. ⁠Ensure timely turnaround (TAT) of cases and coordinate with hospital stakeholders for smooth operations. ⁠Provide training to hospital teams on the Care.fi platform and act as a liaison for continuous process improvement. ⁠Collaborate with BU heads to offer input on product improvements and assist in the development of new services based on client feedback. Troubleshoot issues that arise during the process and ensure solutions are implemented swiftly. *Who You Are:* Excellent Communication Skills: You have strong verbal and written communication skills, are empathetic, and can handle complex conversations with patients, hospital staff, and key stakeholders effectively. Customer-Focused: You have prior experience in customer success or sales, with a track record of building strong relationships with clients. ⁠Detail-Oriented & Organized: You are thorough, can multitask effectively, and are committed to following up on all cases to ensure smooth completion. Problem-Solver: You are proactive and capable of troubleshooting issues that may arise, adapting quickly to different situations. Technology Savvy: You are proficient in Microsoft Office and comfortable using technology to streamline operations. ⁠Industry Experience: 2-5 years of experience, ideally with exposure to the healthcare or insurance sectors, with an understanding of insurance claim management in India. ⁠Work Ethic: You are comfortable working 6 days a week and can handle the fast pace and pressure of a critical role in a growing company. ⁠Travel Flexibility: You are open to traveling occasionally to partner hospitals for training, setting up processes, and building relationships.

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