Zscaler Admin

Zscaler Security AdministratorAs part of Yash’s Cybersecurity Services team, The Zscaler Security Administrator will be responsible for administering and supporting Zscaler cloud security solutions (ZIA, ZPA, ZDX etc) for designated client environments.This role focuses on policy administration, system monitoring, documentation, and coordination with internal and external stakeholders to ensure secure and compliant connectivity.The ideal candidate will have a strong understanding of Zscaler technologies (ZIA, ZPA, ZDX), Zero Trust cybersecurity principles, and experience in managing cloud-based security platforms in enterprise settings, strong communication skills, and a service-oriented approach to security operations.Key ResponsibilitiesPolicy Administration Maintain and update Zscaler security policies, access controls, and authentication settings (e.g., SAML/SSO). Ensure alignment with organizational standards and compliance frameworks.System Monitoring & Reporting Continuously monitor Zscaler dashboards for alerts, anomalies, and performance metrics. Provide clients with regular reports on threat activity, usage trends, and compliance status.User Support & Issue Resolution Provide user support for Zscaler-related issues. [KS1] Collaborate with IT teams to resolve connectivity, access, and policy-related problems. Escalate complex issues as needed.Documentation & Change Management Maintain detailed documentation including configuration records, troubleshooting guides, network diagrams, and change logs. Ensure all updates follow change management protocols.Client Engagement & Coordination Participate in client meetings, status calls, and planning sessions. Communicate technical updates, policy changes, and recommendations clearly and professionally. Liaise with client IT teams, cybersecurity personnel, and vendors to ensure smooth operation and integration of Zscaler solutions. Facilitate knowledge transfer and training sessions.Compliance & Audit Support Support client compliance initiatives by ensuring Zscaler configurations align with regulatory frameworks (e.g., NIST, GDPR). Assist with audit preparation and evidence collection.Platform Maintenance & Updates Stay informed about Zscaler product updates and coordinate implementation of new features or integrations. Recommend improvements based on evolving security needs and operational efficiency.Required Skills and QualificationsEducationBachelor’s degree in IT, Computer Science, Cybersecurity, or any related field.ExperienceMinimum 4 years in IT security administrationHands-on experience managing Zscaler or similar cloud-based platforms is essential, preferably in a client-facing or MSSP environment.Technical ProficiencyFamiliarity with ZIA, ZPA, and ZDX configuration and managementUnderstanding of networking fundamentals (TCP/IP, DNS, VPN, SSL/TLS, CA)Knowledge of identity provisioning, and work experience in the same (e.g., Azure AD, SAML/SSO, MFA)Familiarity with SIEM tools (e.g., Sentinel) and endpoint protection platforms (e.g., Sophos)CertificationsZscaler certifications (ZCCA-IA, ZCCA-PA) or equivalent security credentials preferred.Soft SkillsStrong client communication skills are essentialAbility to work in US time zone and adapt to client needs