▷ (Apply in 3 Minutes) Senior It Analyst - Workplace Engineer

19 hours ago

Pune Maharashtra, India Hansen Technologies Full time

About The Role Exciting opportunity for an experienced Senior IT Analyst - Workplace Engineer to join our IT Services team in Pune Take a key role in driving success as you design implement and support modern workplace solutions that enhance end-user productivity and collaboration This is a full-time on-site position based in our Baner office About You You re someone who has 3 years or more relevant experience A customer-driven approach Strong problem-solving skills Excellent communication abilities A proactive approach to identifying and resolving IT challenges Proven experience On-site and remote IT Support User device access management security tools Microsoft Systems Products including but not limited to Windows MS 365 Admin Centre Azure Entra ID Active Directory SharePoint OneDrive Systems licenses including Microsoft Adobe etc PowerShell Group Policies DHCP DNS TCP IP Backup systems Asset management Vendor Management Knowledge of Atlassian including Jira Confluence Tempo SCCM MEMCM VDIs VMs MacOS devices and systems Mobile devices including iOS and Android Nice to have SentinelOne Zscaler Beyond Trust ProofPoint Global Protect ITSM Ticketing systems Key Responsibilities The Senior IT Analyst - Workplace Engineer is responsible for working within Hansen s IT Services department to Provide quality support and services to internal and external business units and clients Ensure smooth operation of Hansen s IT systems Minimise downtime and enhance productivity by delivering efficient and effective technical resolutions solutions within agreed business SLA Assist end-users with IT-related problems by resolving technical issues through calls emails and correspondence Troubleshoot hardware and software issues Maintain security network infrastructures Be the 3rd point of escalation prior to escalation to The Global Workplace Manager Other Hansen IT Business teams Service Provider s Benefits and Perks Join us for a rewarding career with competitive compensation leave entitlements health coverage and financial security Enjoy work-life balance growth and recognition for your exceptional performance Our team will unveil the intricacies of our benefit package during the selection process The benefits and perks are subject to regional variation Company Overview Hansen Technologies ASX HSN is a global software and services provider serving energy water utilities and telecommunications industries With customers in 80 countries we foster collaboration across 36 global offices From 5G advancements to renewable energy transitions we empower customers to overcome challenges innovate and drive new business models Contact Us If you possess the desired skills and enthusiasm please Apply Now via the link or visit our career page We are an equal opportunity employer and value diversity at our company We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status Visit our website at for more information

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