Counselor

1 week ago

Meerut, India PW (PhysicsWallah) Full time

Location: Meerut Tuition Center Department: Academics / Counseling Designation: Academic Counselor – Associate Employment Type: Full-time Role Overview The Academic Counselor will be responsible for guiding students regarding academic programs, admission processes, and career pathways. The role includes counseling, lead follow-ups, student support, and helping students make informed decisions about their education. Key Responsibilities 1. Student Counseling & Guidance Counsel students and parents regarding courses, career options, and program suitability. Understand student needs and recommend the most appropriate academic programs. Provide accurate information about curriculum, fee structure, and learning outcomes. 2. Lead Management & Conversions Handle incoming inquiries through calls, walk-ins, emails, and online platforms. Conduct follow-ups with prospective students to ensure maximum conversions. Maintain lead records and update CRM systems regularly. 3. Admissions Support Guide students through the complete admission process. Assist in form filling, documentation, and enrollment completion. Coordinate with the academic team for timely onboarding. 4. Communication & Relationship Building Build rapport with students and parents to ensure high engagement. Address queries, concerns, and provide solutions promptly. Maintain a positive and supportive attitude while interacting with students. Required Qualifications & Skills Educational Qualification Graduate in any discipline (Education/Management background preferred). Additional certifications in counseling or education are a plus. Experience 1–2 years of experience in academic counseling, inside sales, or student support. Freshers with strong communication skills can also apply. Skills & Competencies Excellent communication in Hindi & English (additional regional languages preferred). Strong interpersonal and listening skills. Ability to guide and influence students for program selection. Basic computer skills (MS Office, CRM tools). Target-oriented and comfortable working in a fast-paced environment.

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