Security Specialist

Why BT?

We've always been an organization with purpose; to use the power of communications to make a better world. You can trace this back to our beginning as pioneers of the world's first telecommunications company. At our heart we're a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed. Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we'll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that's you and what you're looking for, we'd love you to be part of our future.

Why this job matters

This role is critical for the successful management & delivery of GSO's network security services, spanning across multiple vendors and technologies. Working on the front line supporting customers from one of our state of the art Operations centers. Being passionate about customer services and having hands on experience of network security is essential. Our Security experts are responsible for the in-depth diagnosis and resolution of network security incidents. Our people maintain our customer's services, ensuring their business continuity is maintained and ensuring our reputation as a world leading MSSP is upheld.

Skills required for the job :-

• Extensive hands-on experience working on the following technologies; Zscaler Proxy, NGFW,IPS/IDS.

• ZIA and ZPA Experience is must. Troubleshooting experience required.

• Minimum 10+ yrs of experience.

• IPS policy management, signature tuning.

• Knowledge of device health monitoring tools and systems.

• Stakeholder management and ability to work under pressure.

• Effective oral and written communication skills.

• Knowledge of Cyber Security domains will be an added advantage.

What I'll be doing – your accountabilities :-

• Form an integral part of our 24*7 shift team providing security in-life technical support.

• Be a Subject Matter Expert for a wide range of technologies & security products.

• Detect, respond and resolve complex security incidents, problems and changes within the operational environment.

• Provide 3rd line SME support, responsible for the high priority incident while resolving within the agreed SLA.

• Be the technology SME for specialised products and services.

• Be the operational SPOC for our design or customer contract teams.

• Contribute to any Product launches or technical evaluations for our managed security services portfolio.

• Provide technical escalation support to team members including first and second line SOC.

• Responsible for new customer on-boarding and the AIS of new product's.

• Providing RCA's and contributing to PIR's as and when required.

• Provide consultancy and support for Vulnerability management, IOS upgrades and policy management.

• Provide leadership and training to technical support staff including mentoring of 2nd line to improve diagnostic skills and quality of incident management.

Experience you would be expected to have :-

• Experience of working in a security operations Centre.

• Exposure to ITIL processes in context of service operations.

• Minimum security industry recognized certifications in one or more of the following; ZCSS.

• Professional Qualification's are desirable but not essential