Support Engineering Manager

3 weeks ago

Hyderabad, Telangana, India myGwork Full time

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:International Seller Services Team is looking for a passionate, results-oriented, operationally focused engineering support manager to support the fast evolving and expanding Seller Compliance space. The role encompasses managing a support engineering team that is providing support for multiple products and platforms, engineering development support (root cause analysis, code fixes), Customer support self-service (Tools development) and business decision making support (data mining, report generation, scripting). The Support Engineering team comprises of world class engineers with technical skills blending systems and software engineering.We are looking for a technical manager with experience managing software engineering support team or equivalent and a track record of driving projects to improve software development/business/customer service support-related processes and the technical support experience. A successful candidate will be an experienced technical manager who is willing to take on a challenging space, has a metrics focus, has customer focus and ability to lead multi-functional teams and loves a fast-paced environment. If you fit the profile we would love to talk to you.Responsibilities include direct management of a team of 8+ support engineers, process and service improvements, monitor and improve day-to-day operational efficiency, planning, some project management for software within the team, enhancing and maintaining a best-of-class engineering team, and management of resources across teams. The role also involves driving smaller scope development projects and building custom tools.BASIC QUALIFICATIONS:Bachelor's degree in Computer Science, Engineering or related technical discipline- 8+ years of Software/Systems Engineering experience- 2+ years of experience in hiring, building, and supervising high performance teams.- An understanding of programming/scripting (Java or C++, Perl, Python or shell scripting)- In-depth understanding of monitoring and reporting support metrics- Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders.-Knowledge on AWS services and fundamentals.- Excellent stakeholder management skills.PREFERRED QUALIFICATIONS:Strong metrics and a focus on operational excellence.- The ability to hire and develop great people- The ability to handle multiple competing priorities in a fast-paced environment- Technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams.- A proven track record of taking ownership and driving results on technical projects.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

  • Automation Engineer

    3 weeks ago

    Hyderabad, Telangana, India Tek Support Full time

    Job Summary:We are seeking a highly skilled Automation Engineer (PLC) to support our clients EF MCS Upgrade project. This role is critical in upgrading the Manufacturing Control System (MCS), including replacing or updating 30 PLCs (PLC 5 and ControlLogix). The engineer will be responsible for designing, implementing, troubleshooting, and optimizing...

  • Senior Packaging Engineer

    2 days ago

    Hyderabad, Telangana, India Tek Support Full time

    Job Summary: Seeking a Senior Packaging Engineer responsible for designing, developing, and testing packaging solutions for medical devices. Ensure designs meet legal, quality, and cost requirements, protecting against environmental factors like moisture, chemicals, temperature, and tampering. Manage packaging design from validation to manufacturing...

  • Senior Packaging Engineer

    7 days ago

    Hyderabad, Telangana, India Tek Support Full time

    Job Summary: Seeking a Senior Packaging Engineer responsible for designing, developing, and testing packaging solutions for medical devices. Ensure designs meet legal, quality, and cost requirements, protecting against environmental factors like moisture, chemicals, temperature, and tampering. Manage packaging design from validation to manufacturing...

  • Support Engineering Manager

    2 weeks ago

    Hyderabad, Telangana, India Collabera GTC Full time

    Job Title : Support Engineering ManagerLocation : Hyderabad (Looking for local candidates only)Experience : 7 to 10 Years (must have)Role Overview : As a Support Engineering Manager, you will lead a talented team of support engineers who resolve technical problems. Your role involves making sound decisions, mentoring and growing talent, and fostering a...

  • Manager - Digital Engineering Sfmc

    2 weeks ago

    Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    About Inspire Brands Hyderabad Support CenterInspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies The companys technology hub Inspire Brands Hyderabad Support Center India will lead technology innovation and product development for the organization and its portfolio of distinct brands The...

  • MES Engineer

    2 weeks ago

    Hyderabad, Telangana, India Capgemini Engineering Full time

    Job DescriptionJob Title: MES EngineerJob Description:We are seeking a highly experienced MES Engineer with over 3 years of expertise in both functional and development aspects of Manufacturing Execution Systems (MES). The ideal candidate will have extensive hands-on experience working in automotive or discrete manufacturing environments, with a strong...

  • Lead Packaging Solutions Developer

    7 days ago

    Hyderabad, Telangana, India Tek Support Full time

    Job Summary:  At Tek Support, we seek an accomplished Senior Packaging Engineer to spearhead the development and implementation of innovative packaging solutions for medical devices. This key role demands a deep understanding of design, testing, and validation processes to ensure compliance with industry standards and regulations.Key...

  • Qa Engineer

    2 weeks ago

    Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    About Inspire Brands Hyderabad Support CenterInspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies The companys technology hub Inspire Brands Hyderabad Support Center India will lead technology innovation and product development for the organization and its portfolio of distinct brands The...

  • support engineer

    4 days ago

    Hyderabad, Telangana, India Naukripay Full time

    Job Description mail:- info@naukripay.com Support Engineer, also known as a Technical Support Engineer, resolves technical issues related to hardware, software, and networks, providing timely solutions and ensuring customer satisfaction.  Here's a more detailed breakdown of the role: Key Responsibilities: Troubleshooting and Problem Solving: Diagnose and...

  • support engineer

    4 days ago

    Hyderabad, Telangana, India Naukripay Full time

    mail:- Support Engineer, also known as a Technical Support Engineer, resolves technical issues related to hardware, software, and networks, providing timely solutions and ensuring customer satisfaction.  Here's a more detailed breakdown of the role: Key Responsibilities: Troubleshooting and Problem Solving: Diagnose and resolve technical issues reported...

  • Senior Process Engineer

    2 weeks ago

    Hyderabad, Telangana, India Hyde Engineering + Consulting Full time

    Key Responsibilities: Assist the Lead Process Engineer with conceptual design deliverables such as Process Flow Diagrams, Material and Energy Balances. Design utilities generation and distribution systems for new and existing manufacturing processes, including Utility Sizing models. Generate Process P&IDs that include, process control...

  • Manager Data

    7 days ago

    Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    About Inspire BrandsInspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies. The companys technology hub, Inspire Brands Hyderabad Support Center, India, will lead technology innovation and product development for the organization and its portfolio of distinct brands. The Inspire Brands Hyderabad...

  • Support Engineer

    6 days ago

    Hyderabad, Telangana, India Sampoorna Full time

    Role Overview : The successful candidate will be part of the Support Engineer team reporting to our Customer Support Head, helping to drive innovation and Planning. The Support team is responsible for 24/7 customer support, delivery and initiate technical communications within the Technical Support Team to share best practices and provide the best solutions...

  • Support Engineer

    1 week ago

    Hyderabad, Telangana, India Sampoorna Full time

    Role Overview : The successful candidate will be part of the Support Engineer team reporting to our Customer Support Head, helping to drive innovation and Planning. The Support team is responsible for 24/7 customer support, delivery and initiate technical communications within the Technical Support Team to share best practices and provide the best solutions...

  • Product Manager

    2 weeks ago

    Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    About Inspire Brands Hyderabad Support CenterInspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies The companys technology hub Inspire Brands Hyderabad Support Center India will lead technology innovation and product development for the organization and its portfolio of distinct brands The...

  • Support Engineer

    3 weeks ago

    Hyderabad, Telangana, India WaferWire Cloud Technologies Full time

    Job Title: Support EngineerJob Location: Hyderabad, IndiaWorksite: Onsite (100%)About WCT:WaferWire Technology Solutions (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through Microsoft's technology stack. Our services include Strategic Consulting, Data/AI Estate Modernization, and Cloud Adoption Strategy. We excel in Solution...

  • Senior Data Engineer

    1 day ago

    Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    About Inspire Brands Hyderabad Support CenterInspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies The companys technology hub Inspire Brands Hyderabad Support Center India will lead technology innovation and product development for the organization and its portfolio of distinct brands The...

  • Product Manager

    2 weeks ago

    Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    About Inspire Brands Hyderabad Support CenterInspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies The companys technology hub Inspire Brands Hyderabad Support Center India will lead technology innovation and product development for the organization and its portfolio of distinct brands The...

  • Support Engineer

    3 weeks ago

    Hyderabad, Telangana, India WaferWire Cloud Technologies Full time

    Job Title: Support EngineerJob Location: Hyderabad, IndiaWorksite: Onsite (100%)About WCT:WaferWire Technology Solutions (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through Microsoft's technology stack. Our services include Strategic Consulting, Data/AI Estate Modernization, and Cloud Adoption Strategy. We excel in Solution...

  • Support Engineer

    3 weeks ago

    Hyderabad, Telangana, India WaferWire Cloud Technologies Full time

    Job Title: Support EngineerJob Location: Hyderabad, IndiaWorksite: Onsite (100%) About WCT:WaferWire Technology Solutions (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through Microsoft's technology stack. Our services include Strategic Consulting, Data/AI Estate Modernization, and Cloud Adoption Strategy. We excel in Solution...