support engineer

5 days ago

Hyderabad, Telangana, India Naukripay Full time
mail:-

Support Engineer, also known as a Technical Support Engineer, resolves technical issues related to hardware, software, and networks, providing timely solutions and ensuring customer satisfaction. 
Here's a more detailed breakdown of the role: Key Responsibilities: Troubleshooting and Problem Solving: Diagnose and resolve technical issues reported by customers or internal users.  Investigate and identify the root cause of problems.  Develop and implement solutions to address issues.  Customer Interaction: Communicate effectively with customers, both verbally and in writing, to understand their issues and provide solutions.  Maintain a positive and professional demeanor when interacting with customers.  Escalate complex issues to higher-level support or engineering teams as needed.  Technical Expertise: Possess a strong understanding of computer hardware, software, and networks.  Be proficient in troubleshooting common technical problems.  Stay up-to-date on the latest technologies and best practices.  Documentation and Knowledge Management: Document solutions and procedures for future reference.  Contribute to the creation and maintenance of knowledge base articles and FAQs.  Other Duties: May be involved in product installation and configuration.  May assist with testing and quality assurance.  May participate in product development meetings and provide feedback.  Skills and Qualifications: Technical Skills: Strong troubleshooting and problem-solving skills.  Knowledge of computer hardware, software, and networks.  Experience with operating systems (Windows, Linux, macOS).  Familiarity with common IT tools and technologies.  Soft Skills: Excellent communication skills, both written and verbal.  Strong customer service skills.  Ability to work independently and as part of a team.  Ability to prioritize tasks and manage time effectively.  Education and Experience: A high school diploma or equivalent is typically required.  Some roles may require an associate's or bachelor's degree in a related field.  Experience in IT support, help desk, or customer service roles is often preferred. 

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