Assistant Vice President

6 days ago

Hyderabad, Telangana, India Cotiviti Full time

Summary:

We are currently seeking an Assistant Vice President – US Healthcare Operations with excellent operational acumen and people management skills. AVP will be required to communicate with the client (externally) and various departments of Cotiviti (internally) to ensure a high quality of service. Achieving and surpassing service level benchmarks would be a key responsibility. A good understanding of the processes and managing them through frequently occurring changes will be vital for meeting SLAs. Managing resources, their issues and their career planning is required for the team continuously improving their performance which would result in client delight. Handle large number of teams with the support of managers, AMs and team leaders.

Principal Duties/ Responsibilities:

  • Program Management:
  • Ensure that the SLAs are met consistently.
  • Identify initiatives and have the Team Leads work on them for improvement of key metrics.
  • Support QIPs to improve efficiency and quality.
  • Present SLAs and associated metrics to reporting manager as well as to the client.
  • Handle various teams in distinct phases (i.e. implementation, stabilization, BAU)
  • Client Management:
  • Timely, complete and articulate communication with the client
  • Highlight issues and propose solutions even before.
  • Escalate to the reporting manager and client engagement team as required.
  • People Management:
  • Managing people related issues that are escalated by TLs.
  • Coordinate with department heads for resolution.
  • Career planning of direct reports and guiding TLs in doing so for their teams
  • Realistic and measurable goal setting
  • Monitor & control attrition and shrinkage.
  • Create back up for each support role.
  • Initiative:
  • Either come up with or identify initiatives that will result in measurable improvement
  • Constantly monitor these initiatives and guide the team in making it a success.
  • Change Management:
  • Manage several types of changes:
  • Change in process
  • Expansion due to volume increase
  • New implementations
  • Organizational changes e.g. Mergers, accreditation, etc.
  • Attributes and behavior:
  • Should not just be a fast learner but also an effective mentor.
  • Have sound knowledge of the program and know where & how to access the finer details.
  • Willingness to work under pressure and stay motivated when there is less to be done.
  • Has credibility with peers and seniors
  • Have a positive influence on others.
  • Self-motivated – driven to achieve results.
  • Have a levelheaded mindset which makes one think that 'no problem is so big that it cannot be solved, and none are too small to be attended to.'
  • Passionate about delighting the customer repeatedly.
  • Good knowledge of general policies and procedures in industry
  • Ability to adapt to policies and procedures specific to Cotiviti.
  • Maturity and leadership to manage senior support staff such as managers.
  • Exhibit behavior consistent with Cotiviti Values
  • Customer Driven
  • Collaborative
  • Accountable
  • Open
  • Relevant Experience and educational requirements:
  • 15 +3 years of education or more, preferably in life sciences
  • Additional relevant certifications would be an added advantage.
  • 12 years of experience in BPO/KPO industry
  • 4+ years of experience as senior manager operations/3+ Years of experience as Manager Operations
  • Experience managing TLs, AMs and Managers
  • Experience in US healthcare health plan operations (pre-adjudication, post adjudication or adjudication) preferred.
  • Implementations/transitions experience preferred.
  • At least one promotion within an organization (i.e. not all promotions should be due to job switches)
  • Skills and competencies:
  • Strong analytical, critical thinking and problem-solving skills.
  • Excellent verbal and written communication skills
  • MS office proficiency
  • Strong organizational skills and adaptive capacity for rapidly changing priorities and workloads
  • The ability to make sound decisions keeping in mind business interests.
  • Comfortable handling teams across geographies, i.e. other locations within India or in the US
  • Capable of working under stress and for extended amounts of time

Job Demands:

  • Ability to work seated at a computer for extended periods of time.
  • Multi-tasking not just on various deliverable within the program but also across programs
  • Candidate should be ready to work in different shifts, mainly night shift.
  • Key constituents:
  • Managers, assistant managers and possibly team leaders.
  • Works with Operations Team, MIS, Quality, Project Management, IT, Development, Administration, HR, Training and Client Services.

Disclaimer:

This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change.

  • Assistant Vice President

    2 weeks ago

    Hyderabad, Telangana, India Coforge Full time

    Title : Talent Acquisition - Assistant Vice PresidentSkills : Talent Acquisition, Recruitment & Team HandlingExperience : 16+ yearsLocation : Hyderabad- We at Coforge are hiring a Talent Acquisition - Assistant Vice President with the following skillset: 16+ years of experience in recruitment in leading hiring & onboarding specifically in IT services...

  • 3 Days Left: associate vice president

    3 days ago

    Hyderabad, Telangana, India Randstad Full time

    Job Title: Vice President / Associate Vice President – Client ServicingLocation: Madhapur, HyderabadEmployment Type: Full-time, Onsite Position Overview: We are seeking a seasoned and detail-oriented professional to join our client's Private Wealth & Family Office team as Vice President (VP) or Associate Vice President (AVP) – Client Servicing. This...

  • Financial Risk Vice President

    2 weeks ago

    Hyderabad, Telangana, India Goldman Sachs Full time

    Job DescriptionWe are seeking a skilled Risk-Hyderabad-Vice President-Business Audit Only 24h Left professional to join our team as a Vice President in the Risk Testing Group (RTG).The RTG is responsible for independent oversight of all financial and non-financial risks, ensuring compliance with regulatory and internal expectations.You will be working on...

  • vice president

    4 weeks ago

    Hyderabad, Telangana, India EENADU TELEVISION PRIVATE LIMITED Full time

    EENADU TELEVISON - one of the popular television networks delivers entertainment and news round-the-clock. The bouquet of 12 channels - ETV (General Entertainment) , ETV HD, ETV Plus (Comedy), ETV Plus HD, ETV Life (Spiritual), ETV Abhiruchi (Food & Cookery) , ETV Cinema (Cinema & Entertainment) , ETV Cinema HD, ETV Andhra Pradesh and ETV Telangana (News &...

  • Vice President of Asset Servicing

    6 days ago

    Hyderabad, Telangana, India Goldman Sachs Full time

    Join Our TeamWe're seeking a talented Vice President to join our Vendor Management organization, offering dedicated support for our high-growth investing business within our Asset and Wealth Management Division.This diverse role entails collaboration and interface with all AM Alts businesses, third-party vendors and consultants, and various Engineering,...

  • Vice President of IT Operations

    3 days ago

    Hyderabad, Telangana, India Warner Bros Full time

    Warner Bros. Discovery is seeking a highly skilled Vice President, Enterprise Service Management Engineering to lead our Service Management team and drive the strategic direction of our Enterprise Service Management (ESM) platform.The successful candidate will oversee the Product Management, Platform Engineering, Platform Architecture, and Configuration...

  • Vice President

    3 weeks ago

    Hyderabad, Telangana, India Thomson Reuters Full time

    Job DescriptionThe Vice President, Payment Operations, will play a pivotal role in leading and oversee payment operations, ensuring smooth and compliant processes, managing teams, and driving strategic initiatives to enhance client experience and operational efficiency.About The RoleIn this opportunity as a Vice President - Payment Operations, you will:-...

  • Assistant Vice President

    4 days ago

    Hyderabad, Telangana, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Senior Vice President of Corporate Sales

    2 weeks ago

    Hyderabad, Telangana, India Kotak Mahindra Bank Full time

    Job DescriptionWe are looking for an experienced Senior Vice President to lead our corporate sales team. The successful candidate will be responsible for developing and implementing strategies to increase sales and revenue through the corporate salary channel.The ideal candidate will have a deep understanding of the retail banking market and a proven track...

  • Vice President of Cybersecurity

    4 days ago

    Hyderabad, Telangana, India People Realm Recruitment Services Private Limited Full time

    About the Job: We are seeking a Vice President of Cybersecurity with expertise in IT application controls (ITAC), IT general controls (ITGC), code review, and software risk assessment. The ideal candidate will have 8+ years of experience in IT audit, technology risk, cybersecurity, or software security assessment within financial services.">Key...

  • Associate Vice President

    3 weeks ago

    Hyderabad, Telangana, India Talent Corner HR Services Pvt Ltd Full time

    Job Role: Associate Vice President - Investment Banking. About the Role: As an Associate Vice President - Investment Banking, you will be responsible for managing the Investment Banking team, Debt syndication, independently handling clients, and overseeing the execution of fundraising (Debt) and M&A activities. Your experience and expertise will be pivotal...

  • Vice President of Financial Operations and Risk Management

    2 days ago

    Hyderabad, Telangana, India Goldman Sachs Full time

    About the RoleThis Vice President position is part of the Asset and Wealth Management Division's (AWM) Vendor Management organization. The team provides dedicated support for high-growth investing businesses within AWM.The successful candidate will collaborate with AM Alts businesses, third-party vendors, consultants, and Engineering, Legal, Controllers,...

  • Vice President Corporate Banking

    7 days ago

    Hyderabad, Telangana, India Live Connections Full time

    HIRING - Vice President for Securities Research / Financial Institutions Group / Corporate Banking-Location: HyderabadExperience: 12+years in Securities Research - FIG backgroundCTC: Max 50 LPA (Fixed)Desired Qualifications:- 12+ years of Invesment Banking experience, preferably in FIG/REGAL/Banks- 3+ Years of People Management experienceRoles &...

  • Executive Assistant To the Vice President, Product

    6 days ago

    Hyderabad, Telangana, India ZETA Full time

    Job DescriptionZeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.Our flagship processing platform - Zeta Tachyon - is the industry s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing,...

  • Executive Vice President of Sales

    7 days ago

    Hyderabad, Telangana, India Vmanico Technologies Inc Full time

    **About the Role:**We are looking for an experienced Executive Vice President of Sales to lead and scale our sales operations, drive business development, and expand our market presence in the IT solutions and services industry. As the head of sales, you will be responsible for overseeing and driving the entire sales function within the company.Key...

  • Vice President of IT Sales Leadership

    4 days ago

    Hyderabad, Telangana, India Vmanico Technologies Inc Full time

    Job OpportunityWe are looking for a highly skilled and motivated Vice President of IT Sales to join our team at Vmanico Technologies Inc. As a key member of our leadership team, you will be responsible for driving sales growth, building strong client relationships, and developing strategic sales plans.Company OverviewVmanico Technologies Inc is a...

  • Assistant Vice President

    4 days ago

    Hyderabad, Telangana, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...

  • Assistant Vice President, Finance, Central Operations Office

    2 days ago

    Hyderabad, Telangana, India DBS Bank Full time

    Job DescriptionDescriptionThe Assistant Vice President, Finance, Central Operations Office will be responsible for overseeing the financial operations of the organization, ensuring compliance with all regulatory requirements, and developing strategies to enhance financial performance. The ideal candidate will have extensive experience in finance and will...

  • Vice President of Advanced Threat Intelligence

    7 days ago

    Hyderabad, Telangana, India Synchrony Full time

    Cybersecurity is a critical component of Synchrony's overall security strategy. As a Vice President of Advanced Threat Intelligence, you will be responsible for leading the development and implementation of advanced threat intelligence capabilities that enable proactive detection and mitigation of cyber threats.This role requires a strong background in...

  • Vice President Corporate Banking

    7 days ago

    Hyderabad, Telangana, India Live Connections Full time

    HIRING - Vice President for Securities Research / Financial Institutions Group / Corporate Banking-Location: HyderabadExperience: 12+years in Securities Research - FIG backgroundCTC: Max 50 LPA (Fixed)Desired Qualifications:12+ years of Invesment Banking experience, preferably in FIG/REGAL/Banks3+ Years of People Management experienceRoles & Responsiblities...