CX Solution Consultant
5 days ago
Role: CX - Solution Architect Experience: 12–15+ years (with at least 7+ years in Contact Center / Customer Experience solutions) Role Summary: This position is designed for a highly experienced professional (12–15+ years) with extensive expertise in Contact Center and Customer Experience solutions (minimum 7+ years directly in this space). The Solution Architect is responsible for designing transformative CX solutions, leveraging advanced technologies and tailoring strategies for global clients. Key Responsibilities: Analyze client needs and craft tailored CX solutions that focus on efficiency, digital adoption, cost reduction, and enhanced service quality. Collaborate with teams across Sales, Transformation, Bid Management, IT Infrastructure, Pricing, and Operations for solution development. Prepare persuasive proposals, RFP/RFI/RFQ responses, and client-focused value presentations. Lead presentations, solution defenses, and workshops for clients and C-level executives. Support the commercial aspects of opportunities and demonstrate business value in proposals. Develop industry thought leadership through white papers, points of view, and case studies on CX. Be available for domestic and international travel to client sites as required. Required Skills & Expertise In-depth knowledge of contact center workflows and technologies, including IVR, Chat/Chatbots, GenAI, CCaaS, AR, and CRMs. Proven experience in CX Operations, Pre-Sales, and global Solution Design. Strong communications and presentation abilities, especially with C-level stakeholders. Advanced proficiency in MS PowerPoint, Excel, and Word for solutioning and proposal drafting. High level of analytical, decision-making, and independent problem-solving skills. Ability to perform effectively under tight deadlines and in ambiguous conditions. Key Attributes: Commitment to continuous learning; stays up-to-date with rapidly evolving customer experience technologies. Flexible to travel and work extended hours when needed. Strong independent work capabilities, balanced with collaborative teamwork.
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CX Solution Consultant
5 days ago
hyderabad, India Latinum HR Solutions Full timeRole: CX - Solution ArchitectExperience: 12–15+ years (with at least 7+ years in Contact Center / Customer Experience solutions)Role Summary:This position is designed for a highly experienced professional (12–15+ years) with extensive expertise in Contact Center and Customer Experience solutions (minimum 7+ years directly in this space). The Solution...
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CX Solution Consultant
6 days ago
Hyderabad, India Latinum HR Solutions Full timeRole: CX - Solution ArchitectExperience: 12–15+ years (with at least 7+ years in Contact Center / Customer Experience solutions)Role Summary:This position is designed for a highly experienced professional (12–15+ years) with extensive expertise in Contact Center and Customer Experience solutions (minimum 7+ years directly in this space). The Solution...
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CX Solution Consultant
5 days ago
Hyderabad, India Latinum HR Solutions Full timeRole: CX - Solution ArchitectExperience: 12–15+ years (with at least 7+ years in Contact Center / Customer Experience solutions)Role Summary:This position is designed for a highly experienced professional (12–15+ years) with extensive expertise in Contact Center and Customer Experience solutions (minimum 7+ years directly in this space). The Solution...
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CX Solution Consultant
5 days ago
Hyderabad, India Latinum HR Solutions Full timeJob Description Role: CX - Solution Architect Experience: 1215+ years (with at least 7+ years in Contact Center / Customer Experience solutions) Role Summary: This position is designed for a highly experienced professional (1215+ years) with extensive expertise in Contact Center and Customer Experience solutions (minimum 7+ years directly in this space). The...
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Oracle Cloud CX Specialist
5 days ago
hyderabad, India beBeeExpert Full timeCloud CX Expert RoleThis is an expert-level position focused on the implementation and maintenance of Oracle Fusion CX. As a consultant, you will be responsible for providing in-depth support and guidance to clients.Set up and configure essential system components of Oracle Fusion CX, including account and contact management, adaptive search, and workspace...
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cloud cx services
7 days ago
Hyderabad, India Frontend Arts Full timeFrontend Arts brings together deep industry expertise and the latest IT advancements to deliver world-class digital transformation services to our clients. We partner with leading companies across industries to create innovative solutions that drive performance and growth. We are focused in technology innovation to accelerate the digital transformation of...
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cloud cx services
7 days ago
Hyderabad, India Frontend Arts Full timeFrontend Arts brings together deep industry expertise and the latest IT advancements to deliver world-class digital transformation services to our clients. We partner with leading companies across industries to create innovative solutions that drive performance and growth. We are focused in technology innovation to accelerate the digital transformation of...
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cloud cx services
7 days ago
hyderabad, India Frontend Arts Full timeFrontend Arts brings together deep industry expertise and the latest IT advancements to deliver world-class digital transformation services to our clients. We partner with leading companies across industries to create innovative solutions that drive performance and growth. We are focused in technology innovation to accelerate the digital transformation of...
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cloud cx services
7 days ago
Hyderabad, India Frontend Arts Full timeFrontend Arts brings together deep industry expertise and the latest IT advancements to deliver world-class digital transformation services to our clients. We partner with leading companies across industries to create innovative solutions that drive performance and growth. We are focused in technology innovation to accelerate the digital transformation of...
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cloud cx services
7 days ago
Hyderabad, India Frontend Arts Full timeFrontend Arts brings together deep industry expertise and the latest IT advancements to deliver world-class digital transformation services to our clients. We partner with leading companies across industries to create innovative solutions that drive performance and growth. We are focused in technology innovation to accelerate the digital transformation of...
