Customer Service

2 days ago

Salem, India hotsourced Full time

About the Company

We are the UK’s fastest-growing car care marketplace, dedicated to helping car owners maintain their vehicles with unmatched convenience. With over 10,000 satisfied customers, our mobile partners deliver top-notch services directly to our clients. Following a successful investment round, we're expanding our team to support our ambitious growth plans. Our success is driven by our incredible partners, whose commitment to excellence has earned us a 4.9 out of 5 rating on Reviews.io. We also empower our partners with Automate, a booking management and CRM tool.


About the Role

We’re looking for a confident, conversational, and process-driven Customer Service & Sales Support Agent to join our growing customer service and sales function.

Your focus will be on nurturing warm leads, turning repair quotes into confirmed bookings by building rapport, providing guidance, and helping customers make informed decisions. This is not a hard-selling role; instead, you’ll be a trusted point of contact who ensures customers feel supported from enquiry through to booking.

You’ll also help keep the sales pipeline moving by following up on outstanding quotes, chasing technicians for information, and ensuring every customer receives timely and consistent communication.


Key Responsibilities

As a Customer Service & Operations Support Agent, your main goals will include:

  • Lead Nurturing: Call customers who have requested repair quotes to guide them through the process, answer questions, and encourage them to confirm bookings.
  • Outbound Calls: Confidently make high-volume outbound calls to warm leads (no cold calling).
  • Follow-Up & Organisation: Manage follow-ups systematically to ensure no customer is left waiting for an update.
  • Pipeline Management: Chase technicians for outstanding quotes to keep the system moving efficiently.
  • Customer Experience: Build rapport quickly, handle objections empathetically, and maintain a friendly, professional tone at all times.
  • Process Consistency: Work closely with the Sales Manager to ensure all calls, notes, and follow-ups follow the agreed process.


What We’re Looking For

  • Experience: 2+ years in a customer service, inside sales, or lead conversion role (preferably in a high-call-volume environment).
  • Communication Skills: Excellent spoken English, clear and confident phone manner, and a warm, engaging personality.
  • Sales Mindset: Comfortable guiding customers toward a decision without hard-selling.
  • Organisation: Highly process-driven with the ability to manage multiple follow-ups and priorities.
  • Proactive: Takes initiative to chase missing information and keep deals moving forward.
  • Resilience: Comfortable making repeated calls and handling objections without losing energy or positivity.


Work Schedule

  • Shifts: Monday to Friday, 13.30pm - 10.30pm IST (8am - 5pm UK time)


Compensation & Benefits

  • Salary: Annual CTC of 6.5 - 7 LPA.
  • Time Off: 20 days of annual leave plus 11 bank holidays.
  • Equipment: Company laptop provided.

  • Customer Care Executive

    5 days ago

    Salem, India Service Pluz Full time

    **Job Title: Customer Care Representative** **Job Summary**: **Responsibilities**: - **Issue Resolution**: Investigate and resolve customer complaints, concerns, and issues effectively. Escalate complex cases to the appropriate department or supervisor for further assistance, ensuring prompt resolution and customer satisfaction. - **Product Knowledge**:...

  • Customer Service Representative

    6 days ago

    Salem, Tamil Nadu, India beBeeCustomerService Full time ₹ 3,60,000 - ₹ 4,20,000

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and motivated customer service representative to join our team. As a customer service representative, you will be responsible for providing excellent service to our clients through various communication channels.About the Role:This is an exciting opportunity to work in a dynamic...

  • Customer Service Representative

    2 weeks ago

    Salem, Tamil Nadu, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 70,00,000

    Job Title: Customer Service RepresentativeHiring for a dynamic role that involves providing top-notch customer service to clients across the globe. This is an exciting opportunity for those who are passionate about delivering exceptional customer experiences.Location: Pune and BangaloreExperience: 1-5 years in international voice process or customer...

  • Customer Service Advocate

    7 days ago

    Salem, Tamil Nadu, India beBeeCustomerService Full time ₹ 7,50,000 - ₹ 12,10,000

    Customer Service RepresentativeWe are seeking highly motivated and customer-focused professionals to join our team as Customer Service Representatives. As a key member of our organization, you will be responsible for providing exceptional service to our clients, resolving their queries and issues in a timely and professional manner.The ideal candidate will...

  • Customer Service Professional

    1 week ago

    Salem, Tamil Nadu, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 80,00,000

    About FS LifeFS Life is a group of homegrown brands that are thoughtful, relevant and solve unmet apparel and lifestyle needs for the modern Indian woman.We launched in September 2016 with FableStreet, a premium western wear brand that provides the best fit for Indian women. Pink Fort — a modern Indian wear brand reimagining traditional clothing for the...

  • Customer Service Expert

    2 weeks ago

    Salem, Tamil Nadu, India beBeeCustomer Full time ₹ 20,000 - ₹ 30,000

    Are you seeking a new challenge as a customer service expert? We are looking for an exceptional Customer Service Professional to join our international e-commerce voice support team.Key Responsibilities:Deliver outstanding customer experiencesHandle customer inquiries and resolve issues in a timely and professional mannerProvide product information and...

  • Customer Service Representative

    1 week ago

    Salem, India Best Track Call Taxi & Cabs Full time

    **To interact with customers to address their concerns, answer their questions and assist them with their needs.**: - **Managing incoming calls and customer service inquiries,identifying and assessing customer needs to achieve satisfaction**. - **Build sustainable relationships and trust with customer accounts through open and interactive...

  • Customer Service Ambassador

    4 days ago

    Salem, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 20,00,000 - ₹ 25,00,000

    Job Role: Customer Service AmbassadorAbout the Opportunity:We are seeking a skilled professional to fill the role of Customer Service Representative. As a key member of our support team, you will be responsible for engaging with customers, addressing their queries and concerns, and providing excellent service.Key Responsibilities:• Customer Engagement:...

  • Customer Service Ambassador

    2 weeks ago

    Salem, Tamil Nadu, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Customer Service AmbassadorEngage with international customers through various communication channels and demonstrate strong English language skills to deliver exceptional customer experiences.

  • Customer Service Liaison

    1 week ago

    Salem, Tamil Nadu, India beBeeCustomerService Full time ₹ 40,00,000 - ₹ 80,00,000

    Job DescriptionWe are seeking a skilled Customer Service Representative to manage and resolve issues by communicating with drivers and fleets, enforcing high service standards, and developing good working relationships with various stakeholders.The ideal candidate will have experience working in the customer support industry, with strong operational and...