Customer Service Advisor- Female

5 days ago

Salem, India Sri Ram Electro motors Full time

**Job description**

**Prime Responsibilities**:

- Customer Handling with professional attitude, handle customer grievances and aim for highest customer satisfaction index.
- Providing Proactive information to works manager with respect to customer complaints if any.
- Follow OEM and dealers process to enrich customer satisfaction and dealer profitability.
- Ensure proper billing for the works performed. Ensure invoice and payment from customers and report to record the same.
- In Stock, Usage of stock and Out stock maintenance, spare purchase and usage check.
- Customer service reminder, database updating and handling.
- Accounts handling and reporting.
- Meeting Spare Sales target, service target.
- Coordinating with the floor shop and giving dead lines and make sure vehicle is delivered according to deadlines.
- Handling accident cases and lesioning with the insurance department.
- Handling warranty claims and tax invoice with OEM.
- To increase After Sales service for the department by promoting service offerings with the parts department (example. Extended warranty, service contract, Insurance and RSA.
- Customer Retention Activities - Free Service camps, Customer meet & initial Quality survey etc to fulfill customer desire as well as to achieve satisfaction.
- Managing all service department employees, as well as monitoring their performance for the Region
- Creating goals and new objectives, promoting new and repeat business for the Region

**Job Types**: Full-time, Permanent

Pay: ₹9,500.00 - ₹12,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 9442619494

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