Customer Support Executive

3 weeks ago

Chennai, Tamil Nadu, India Isoftronics Full time

Company Overview

Isoftronics is a renowned company in the IT Services and IT Consulting industry, headquartered in Chennai. With a team of 11-50 employees, we specialize in delivering and managing technology solutions to ensure smooth, efficient operations for various organizations. Our expertise extends to IT consulting, where we provide strategic insights and guidance to help businesses leverage information technology effectively.

Job Overview

We are seeking a Customer Support Executive at the Junior position level, with a work experience ranging from 1 to 3 years. This is a full-time role with opportunities available in Chennai, Mumbai, Hyderabad, and Bangalore. The ideal candidate will be instrumental in supporting our clients by leveraging their technical skills and ensuring the delivery of excellent service.

Qualifications and Skills

  • Proficient in statistical analysis, which is crucial for identifying trends, patterns, and insights from complex data sets and enhancing decision-making processes.
  • Expertise in data visualization tools allows the translation of complex data analyses into clear, actionable presentations for stakeholders and teams.
  • Familiarity with big data tools and techniques is essential for managing large volumes of information and deriving meaningful insights. (Mandatory skill)
  • Experience in machine learning applications to develop predictive models that offer insights and foresights to improve customer support operations.
  • Competent in Python programming for the development of automation scripts, improving the efficiency and accuracy of support processes and solutions.
  • Skilled in predictive modeling to help anticipate potential issues and proactively develop solutions that align with business strategies.
  • Strong command of SQL for effective data management, allowing swift and accurate access to necessary customer information and analytics.
  • Adequate in data mining techniques to extract valuable insights from large databases, aiding the development of effective customer support strategies.

Roles and Responsibilities

  • Providing high-quality technical support and addressing client concerns promptly and effectively to ensure client satisfaction.
  • Conducting statistical analysis and visualization to aid in data-driven decision-making and refining customer support processes.
  • Assisting in the deployment and maintenance of big data solutions, contributing to the enhancement of operational efficiencies.
  • Developing predictive models to foresee potential customer service challenges and creating strategic initiatives to mitigate them.
  • Utilizing machine learning to analyze customer feedback and improve support strategies, ensuring the delivery of exceptional service.
  • Collaborating with cross-functional teams to resolve issues and improve overall service delivery, striving for continuous improvement.
  • Documenting client interactions meticulously to capture data indepth and improve future support strategies and solutions.
  • Staying abreast of industry trends and advancements, applying new knowledge to enhance the company's customer support framework.

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