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Customer Education Specialist

1 month ago

Gurgaon, Haryana, India myGwork Full time

This job is with S&P Global, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

About the Role: Grade Level (for internal use): 11 The Team: The Customer Education team at Commodity Insights is instrumental in driving product adoption and enhancing the customer experience with engaging, online courses and self-serve product knowledge. Focused on building exceptional digital learning programs delivered through our world-class learning portal, - The Learning Center, the team thrives on collaboration, innovation, and strategic alignment to empower our clients and employees alike. Responsibilities and Impact: The Customer Education Specialist plays a key role in the development and delivery of high-quality Customer Education programs. You will support various aspects of the learning lifecycle, including project planning, storyboarding, and stakeholder communications. To succeed in this role, you must have strong organizational, interpersonal, and problem-solving skills. We are seeking a self-starter with excellent attention to detail and commitment to delivering top-notch experiences for colleagues and customers alike. Support the Learning Portfolio Manager in the development and delivery of high-quality training programs. Manage operational aspects of assigned programs, including project management, review coordination, versioning, and stakeholder communications. Contribute to the creation of engaging learning experiences by assisting with storyboarding and the development of training materials and experiences. Gather and synthesize information from Subject Matter Experts through interviews, workshops, and document reviews. Create and maintain project documentation, including project plans, version control, reviews and approvals, and communication logs. Collaborate closely with Portfolio Managers and the Content Development team to ensure alignment on project scope, timelines, and deliverables. Proactively identify and communicate project risks and challenges to the Learning Portfolio Manager. Continuously seek opportunities to improve learning processes and enhance the overall learner experience. Assess the effectiveness of learning programs through feedback and metrics, ensuring alignment with business goals and making data-driven adjustments as needed. Ensure all educational content in your portfolio is up-to-date and accurate. Uphold quality control on the programs throughout the development process to maintain our standard of excellence. What We're Looking For: Basic Required Qualifications: Bachelor's degree or Diploma in Education, Instructional Design, or other learning discipline preferred.   3-5 years of experience in training, instructional design, learning experience design & learning and development, customer education preferred. Strong proficiency in e-learning authoring tools (eg; Articulate 360 preferred), and eLearning Management Systems (LMS) Excellent organizational and time-management skills with the ability to manage multiple projects simultaneously. Excellent communication, collaboration, and interpersonal skills with the ability to adapt to change, solicit input, and support decision-making. Preferred Qualifications: Experience with graphic design tools (e.g., Adobe Creative Suite) is a plus. Knowledge of emerging technologies and trends in learning and development. (AI) Certification in instructional design or related fields (e.g., ATD, ISPI) is desirable. Soft Skills:  Communication Skills: Ability to convey complex ideas clearly and effectively to diverse audiences. Collaborative approach to work effectively with diverse stakeholders.  Creativity:  Innovative thinker capable of developing engaging and original learning solutions. Adaptability: Flexibility to adjust to changing priorities and feedback in a dynamic work environment. Problem-Solving: Strong analytical skills to identify challenges and devise effective strategies to overcome them. Time Management: Ability to prioritize tasks effectively and manage multiple projects simultaneously while meeting deadlines. Attention to Detail: Meticulous in reviewing content and ensuring accuracy, quality, and alignment with learning objectives. About S&P Global Commodity Insights At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We're a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights' coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit http://www.spglobal.com/commodity-insights. What's In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.2 - Middle Professional Tier II (EEO Job Group) Job ID: 312257 Posted On: 2025-02-18 Location: Gurgaon, Haryana, India#LI-DNI