Key Account Manager

2 weeks ago

Bengaluru, Karnataka, India Zluri Full time
Key Account Manager

Nurture and expand our strategic accounts as a Key Account Manager at Zluri.

Key Responsibilities:
  • Account Ownership: Take complete ownership of assigned key accounts, acting as the primary point of contact for all account-related matters.
  • Customer Success Management: Build and maintain strong relationships with stakeholders to ensure they achieve value from Zluri's products and services.
  • Revenue Growth: Identify cross-sell and upsell opportunities to drive revenue growth within existing accounts.
  • Retention & Renewal: Collaborate with the customer success team to ensure high retention rates and smooth contract renewals.
  • Strategic Planning: Develop account strategies and action plans to achieve business objectives and client satisfaction.
  • Problem Solving: Address and resolve any account-related issues promptly to maintain strong customer trust.
  • Collaboration: Work closely with the Sales, Marketing, Product, and Support teams to ensure client success.
Qualification and Experience:
  • Education: Bachelor's or Master's degree in Business Administration, Marketing, or a related discipline.
  • Experience: 4-6 years of experience in Key Account Management, Customer Success, or Enterprise Sales in a SaaS or B2B environment.
Key Skills:
  • Soft Skills: Strong communication, negotiation, and relationship-building skills.
  • Technical Skills: Ability to understand complex SaaS solutions and translate customer needs into actionable strategies. Proven track record of driving customer success and revenue growth.
About Us:

Zluri is a next-gen Identity Governance and Administration (IGA) platform that enables IT and security teams to discover identities and applications, streamline access management, and automate access reviews—all from a single, intuitive interface.

We serve a diverse, global customer base that includes industry leaders like Monday.com, Traveloka, Whoop, Kaizen Gaming, and Whatfix.

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