Contact Center Team Manager

4 weeks ago

Mysuru, India Policybazaar.com Full time

About Us:

Paisa Bazaar, part of Policy Bazaar Group, is India’s largest digital consumer credit marketplace. We help customers choose from a wide range of personal loans, business loans, and credit products, offering transparent, quick, and seamless financial solutions.


Role Overview:

We are looking for an energetic and target-driven Tele Sales Team Lead to manage a group of tele sales executives handling Personal Loan / Business Loan products. The candidate should have prior experience in a call centre / tele sales environment, strong knowledge of tele calling metrics, and the ability to drive performance through motivation and process adherence.


Key Responsibilities:

  • Lead, manage, and motivate a team of tele sales associates to achieve sales and productivity targets.
  • Monitor and track team performance on key sales metrics (connect rate, login hours, talk time, conversions, AHT, etc..
  • Work with dialler systems, CRM tools, and sales dashboards to optimise call flow and lead utilization.
  • Ensure adherence to sales processes, compliance guidelines, and customer experience standards.
  • Conduct regular team huddles, performance reviews, and provide coaching/training as required.
  • Drive daily/weekly sales targets and ensure achievement of business objectives for the Mysuru Location.
  • Provide reports and insights to the Tele Sales Manager for business reviews.


Requirements:

  • Experience: Minimum 2–3 years of experience in tele sales/call centre in a team handling role.
  • Strong knowledge of tele-sales metrics, dialler operations, and CRM platforms.
  • Proven track record of achieving and driving sales targets in loan/financial product sales preferred.
  • Excellent communication skills.
  • Mandatory: Proficiency in Kannada (regional language).
  • Strong people management, coaching, and motivational skills.
  • Willingness to work in a 6-day work environment (including Saturday & Sunday).


What We Offer:

  • Opportunity to work with India’s leading financial marketplace.
  • Fast-track career growth with leadership exposure.
  • Attractive salary with performance-based incentives.



If you're interested for this role, Share your CV: krishanswarnkar@policybazaar.com or reach out to Krishan Kant at: 8448684083.

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