Team Leader

3 weeks ago

Mysuru, India TECHNOBOTS INFOTECH PRIVATE LIMITED Full time

Key Responsibilities

  • Lead, motivate, and manage a team of agents to achieve defined KPIs.
  • Monitor team performance in terms of Attrition, Shrinkage, AHT, Quality, and Productivity.
  • Conduct daily briefings, allocate tasks, and ensure adherence to process compliance.
  • Drive performance improvement plans for underperforming team members.
  • Prepare and share daily, weekly, and monthly performance reports with management.
  • Act as the first point of escalation for team-related issues and customer concerns.
  • Ensure high employee engagement, retention, and effective grievance handling.
  • Collaborate with operations managers to align team performance with business goals.

Skills & Qualifications

  • Graduate in any discipline (mandatory).
  • Minimum 1 year of documented Team Leader experience in BPO/Contact Center.
  • Proficiency in Kannada with good communication in English.
  • Strong understanding of Team Leader KRAs – Attrition, Shrinkage, AHT, and other key metrics.
  • Excellent people management and coaching skills.
  • Strong analytical, problem-solving, and decision-making ability.
  • Ability to work in a fast-paced environment with day shift and rotational offs.

Job Type: Full-time

Pay: ₹27, ₹28,000.00 per month

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