Azure Support Engineer

Job Title - Application Support Engineer – Full Stack EngineerExperience Required: 5 YearsWork Hours: US Business HoursLocation: Bangalore / KochiWork mode: hybrid mode (1 day Work from Office)Shift: 24/5 or 24/7 Interview: 1st round F2F, 2nd round: VirtualNotice Period: Immediate to 15 daysTop 3 Skills: React, Next.Js, AzureShift Timings: To be confirmed by the manager. However, please inform candidates that this could be a 24/7 or 24/5 support role. The scope may expand to include maintenance, minor code fixes, etc.Domain Preference: Healthcare experience is preferred but not mandatory.Value proposition: Developer and support each candidate has to do, it's not only supportJob Summary:US – Support and Operations team is looking for an experienced Application Support Engineer with strong expertise in Next.Js, React and Azure Ecosystem to provide technical support, troubleshooting, and maintenance for business-critical applications. The candidate will be responsible for ensuring smooth operations, deployment and monitoring of applications hosted on Azure Cloud, supporting users during US and India business hours.RESPONSIBILITIES - Willingness to work in shifts (24x7) support team including weekends and public holidays. Flexibility and available on phone/email for the team for any off-business hours support. - Provide L2/L3 Application Support for frontend and backend components - Work closely with development and Infrastructure teams to ensure high availability and performance. - Maintain and Support CI/CD pipelines using GitLab for continuous deployment to Azure WebApps. - Monitor applications performance using Azure Monitor and Application Insights, proactively addressing issues. - Support and troubleshoot Azure Communication Services. - Handle authentication and access issues related to MS Entra with MFA - Perform SQL queries, tuning, and maintenance tasks on Azure Database for PostgreSQL – Flexible Server. - Ensure all deliverables are in accordance with SOPs and work instructions, meeting quality and timeline metrics - Ensure he/she demonstrates the highest standards of accountability by effective communication, reporting, and handling/escalating of all technical and functional issues in a timely manner - Establish and maintain effective project/stakeholder communication - Anticipate and identify delivery delays or errors and make sure the customers/stakeholders are advised of progress and actions being taken - Ensure all Service Level Agreements are honored to required quality and support standards - Analyze performance of Team activities and documented resolutions, identify problem areas, devise, and deliver solutions to enhance quality of service and to prevent re-occurrence - Identify areas for improvement and automation in the process - Share daily/weekly reports with team and stakeholdersEducation/Qualifications: - Any Bachelor’s degree B.E, B.Tech, BCA, B.Sc OR Diploma holder or equivalent - Work experience in a technical support environment with 5 years of experience.Technical Skills Required: - Frontend:*.Next.Js(v15+) with App Router*.React (v19)*.TypeScript - Backend/Database:*.PostgreSQL (Azure Database for PostgreSQl -Flexible Server) - Azure Services:*.Azure WebApps (Deployment and hosting)*.Azure Blob Storage (file/document management)*.Azure Communication Services*.Azure Monitor and Application Insights*.MS Entra with MFA - DevOps/Tools:*.Gitlab CI/CD pipelineAdditional skills/Good to have - Knowledge on AWS, Snowflake data warehousing, - Knowledge on Microsoft Office / Office 365 especially Excel (Macros, Pivots, Worksheets and add-ins) - Proficient critical thinking, problem solving and decision making - Passion for innovation