Hub Collections Manager

1 week ago

Pune, India Hiranandani Financial Services Full time

Role & responsibilities :

  • Manage the recovery process for LAP & BL products in the respective region, ensuring optimal collection efficiency.
  • Hire, train, and lead a team of Branch Collection Managers/Executives, providing continuous mentoring and coaching.
  • Monitor collection performance, analyze trends, and implement corrective measures to minimize NPAs.
  • Coordinate with cross-functional teams (Sales, Risk, Fraud, and Central Teams) to streamline collection strategies.
  • Identify and implement process improvements to enhance operational effectiveness and team productivity.
  • Drive team engagement, retention, and development, fostering a high-performance culture.
  • Ensure compliance with regulatory norms and internal policies in collection and recovery operations.


Qualifications & Experience:

  • 5-8 years of experience in collections & recovery in the NBFC/BFSI sector.
  • Strong leadership, analytical, and problem-solving skills.
  • Proven track record in team management and debt recovery strategies.
  • Excellent communication and stakeholder management skills.

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