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Customer Support Executive

1 month ago

Indore, Madhya Pradesh, India HyperBeans Inc Full time

Company Overview

HyperBeans Inc. is an IT software development consultancy committed to providing excellence in client services. Our highly skilled software engineers and award-winning creative designers ensure that our solutions meet industry standards. We work on cutting-edge technologies and offer a broad range of services to harness the power of technology across different industries. Headquartered in Bellevue, Washington, HyperBeans Inc. specializes in custom software development for web and mobile platforms, Blockchain Dapps, E-commerce solutions, and System Integrations. Visit us at HyperBeans Inc.

Job Overview

We are seeking a Customer Support Executive to join our team in Indore. This is an entry-level position available for freshers with up to 1 year of work experience. The employment types available for this role include Full-Time, Part-Time, Internship, Contract, and Hybrid. The ideal candidate will possess excellent communication skills and a passion for helping customers by providing timely and accurate responses to their queries.

Qualifications and Skills

  • Excellent communication skills to effectively interact with customers and team members
  • Problem-solving abilities to identify solutions for customer issues efficiently
  • Empathy towards customers to understand and address their concerns adequately
  • Patience in dealing with difficult situations and maintaining a calm demeanor
  • Ability to multitask and handle multiple customer inquiries simultaneously
  • Knowledge of product/service offerings to provide accurate information and support
  • Attention to detail to ensure accuracy in responses and customer records
  • Ability to remain calm under pressure during peak times or high-stress situations

Roles and Responsibilities

  • Respond to customer queries via phone, email, or chat in a timely and accurate manner
  • Provide information about products, services, or other inquiries as requested by customers
  • Resolve customer complaints by identifying problems and providing appropriate solutions
  • Keep records of customer interactions, transactions, comments, and complaints
  • Follow up with customers to ensure their issues are resolved effectively and efficiently
  • Collaborate with other teams to address complex or escalated customer issues
  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Stay updated on product knowledge, company policies, and industry standards to provide excellent service