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Customer Support Executive

1 month ago

Indore, Madhya Pradesh, India Hti Manpower Outsoursing Services Private Limited Full time
Job Title

We are seeking a Customer Support Executive to join our dynamic team in India. This entry-level position is ideal for freshers who are eager to develop their careers in customer service.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and chat in a timely manner.
  • Provide accurate, valid, and complete information to customers using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution.
  • Maintain customer records by updating account information.
  • Follow communication procedures, guidelines, and policies.
  • Engage customers and ensure a positive experience.
Requirements
  • Excellent communication skills in English (verbal and written).
  • Strong problem-solving skills and critical thinking ability.
  • Proficiency in using customer service software and tools.
  • Ability to handle stressful situations and remain calm under pressure.
  • Strong attention to detail and organizational skills.
  • Basic knowledge of customer service principles and practices.
Benefits
  • Rewards and recognition opportunities.
  • Performance-based bonuses.