Manager - Transitions

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. —and we have fun doing it Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Manager - Transitions

In this role, you will be dealing with Practice SME's, Operations' Leaders, Lean Digital Transformation Team, Analytics Team, Customers / Relation Managers / Enabling Functions / Global teams. 

The Transition function plays a key role in stabilizing new processes being migrated within the designated areas and ensuring smooth running of the same. This includes setting up of performance metrics, regular monitoring of processes, ensuring controls are in place, risk analyses are performed for every process, adequate training of resources, establishing communication channels with various internal/ external teams for long terms' success.

Responsibilities

Develop an understanding of the E2E solution and value being proposed

Give to the creation of the E2E Transition strategy/solution, along with the TL, by Consolidating relevant inputs from cross-functional teams and Validating assumptions for the proposed digital compendium proposed.

Participate in Pre-Transition Workshops to gain further insight and fine-tune the solution to meet clients stated and unstated needs and own all RFP document updates and develop and refine Client engagement strategies with client expectations and relationship management practices

Understand G's Digital Compendium - Transformation Services offerings, solutions, digital assets, and their deployment toolkits - with a sharp focus on client/domain-specific agendas

Taps into internal networks – TLs / SMEs / SDLs / People Function etc. to identify significant ideas or customize existing transformation solution in accordance to client's expectations

Owing expectations and gain relevant agreement/ownership to drive the Project agenda as laid out and identify and communicate risks, and co-create change solutions throughout the Project period

Build foundational knowledge of revenue, AOI impact, and cost drivers for a business and Responsible for SLA Adherence during the transition lifecycle (90 days post go-live)

Foresee, assess, communicate, and mitigate project & process risks to impacted parties

Qualifications we seek in you

Minimum Qualifications

Postgraduate/Graduate

Technical/ Digital background - Project Management Professional (PMP) from PMI or equivalent certification

Project management / active Transitions experience

Exposure to project management tools and technologies; familiarity with any of the major ERP platforms (e.g., SAP or Oracle)

Relevant experience in consulting and organizational change 

Digital Pseudo Native: Build a Digital Mindset

Strategic and Outcome Focused Client Interactions: Build positive relationships with the Client on a bedrock of Project / Change / Risk-based conversations

Controller of 'E2E Transition Costs': Be accountable for Transition Costs 

'Global' Viewpoint Holder: Demonstrate Client / Domain insights through internal and external intelligence to build checks and balances for best in breed solutions

Preferred Qualifications/Skills

Experience or exposure on digital deployment or projects

Experience in engaging in strategic and tactical discussion with senior partners to sell the product offering

Provide inputs for Transformation Focused with E2E view of the proposed solution

Proficient in leading the project set up through to delivery new capabilities, and closure for all deals

Excellent interpersonal skills

Proficient in MS Office