Application Development Senior Analyst
4 weeks ago
Position Overview:
The Application Development Senior Analyst role is a permanent position acting as a Analyst for operating and monitoring the health and well-being of production applications for the Provider Technology organization.
Responsibilities:
- Acts as the Analyst for day-to-day production operations for applications within Provider Technology.- Provides comprehensive consultation to business unit and vendor services partners at the highest technical level on all phases of issue analysis, incident management and problem management.- Partners with operational readiness team in coordinating and implementing projects into production environment.- Reviews baseline production changes across the Enterprise release calendar.- Document Standard Operating Procedures (SOP) and certify the SOP’s created by other members of the team.- Assists in maintaining Known Error repository in Confluence.- Assists in maintaining Inventory of Operational Run Books, servers, IP addresses, URLs/DNS, databases, firewall rules. Inventory to be organized by environment including PFIX, staging and Production regions.- Assists in maintaining Inventory of all TSG developed applications including the technology used, server names and locations by environment, dependencies on other applications and databases.- Performs ticket analysis on issues presented to the team for the supported applications.- Works with strategic partner & IT areas to deliver high availability systems for business customers and clients.- Responds 7X24 to alerts & participate in P1/P2 calls; identify root cause & participate in triage/restoration efforts.- Participates in Application Problem Management including resolution, communication, reporting and ticket routing.- Identifies problems and drives resolution of incidents.- Daily resolution documentation (i.e. outage summary, 5 points, operations status summaries).- Participates in priority incident management crisis calls, weekly calls with IT and business partners on issues impacting business productivity.- Assists with problem and root cause analysis on key issues impacting service to customers.- Ensures that production support SLA metrics are met monthly.- Ensures change management processes on team are followed per change and release management guidelines.- Ensures applications are available per business SLAs, providing daily service status, measured by monthly SLA and operating reports.- Partners in the Post Implementation and Warranty project phases, also participate in deferred defects discussions.- Accountable for supporting the various escalation processes for multiple work efforts including issue Tickets, Service Request Issues, Root Cause Analysis, and /or Escalated Workarounds.- Supports an effective legal/regulatory compliance program across IT - designed to prevent, detect, report and remedy compliance gaps.- Partner with other Business areas and Infrastructure Operations.
Required Skills:
- Strong problem-solving skills with can-do attitude.- Self-directed and motivated to take initiative.- Strong communication skills, both written and verbal.- Skills with data mining and using SQL- Preferred understanding of Unix / Linux / Windows server components, AWS, Kafka , and Pega components.
Required Experience & Education:
- Bachelor’s Degree or Equivalent work Experience.- 3-5 years of total related experience.- Minimum of 5 Years’ Experience with task management.- Basic understanding of object-oriented design/implementation.- Basic understanding of programming.
Desired Experience:
- Experience or knowledge in OpenShift is a plus- ServiceNow is desired
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