Account Executive

3 weeks ago

Ahmedabad, Gujarat, India Guni® SMS Full time

About Guni

Guni is Australia's trusted platform for secure SMS, MMS, and AI-powered messaging. We help over 2,000+ businesses engage customers across retail, education, healthcare, and more — using powerful, simple, and scalable communication tools.

We're expanding our international team and hiring a full-time Account Executive + Customer Success Manager to support our Australian customer

Role Overview

In this dual role, you'll manage the full customer journey — from sales demos and closing deals to onboarding and support. You'll work directly with Australian clients, so fluency in Australian-style English (both spoken and written) is essential.

Key Responsibilities

Sales (Account Executive)

Speak with inbound and outbound leads from Australia

Conduct discovery calls and run live product demos

Prepare proposals, negotiate, and close deals

Log all activity in our CRM

Prepare sales reports weekly and monthly

Customer Success

Onboard and train new customers after the sale

Support campaign setup, CRM integration, and platform navigation

Conduct 7/30/90-day check-ins to ensure success

Identify upsell opportunities (MMS, usage packs, subaccounts)

monthly reports on usage and churn.

Requirements

2+ years of experience in B2B SaaS sales or customer success

Fluent in Australian English – both spoken and written

Strong presentation and follow-up skills

Experience with CRM systems (e.g., HubSpot, Zoho, GHL, ActiveCampaign)

Comfortable working 4:00 AM to 12:00 PM IST

Bonus: Familiarity with SMS tools, Zapier, or API-based platforms

Ideal Candidate

Confident communicator with global client experience

Self-starter who can own customer relationships end-to-end

Enjoys helping businesses grow with digital communication tools

Detail-oriented, proactive, and coachable

What We Offer

Competitive salary + performance-based incentives

Onsite 5-day work week (early start 4 am)

Work directly with Australian leadership team

Fast-growing startup environment with growth potential

Global exposure and skill development

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