Business Manager, Cash Technology

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

Assisting with strategic planning including the development and production of strategic plans, management reviews, performance updates and associated research, analysis, and presentation. Facilitating and execution of the organisation strategy & change management initiative. Assisting on vendor management framework and resourcing strategy. Review location concentration risk and revise Location strategy taking into account the product market roll out for better client support coverage. Support Cash Technology in enabling a culture where operations function leads an adoption focused mindset on optimizing and automating business processes, particularly with the needs of our clients in mind. Develop and execute a comprehensive, best-in-class leadership communications plan for Cash Management Technology team.

About our Architecture, Technology Solutions and App Development Team

Want to be part of a team that focuses on what we can do instead of what's already been done? This is your opportunity. From BlockChain to AWS, deep learning and AI, you'll work with the tools and platforms that you need to be successful. You'll have the freedom to decide the different ways you want to grow - whether that's by gaining diverse skills on a new project or deepening your expertise on innovative tech. Join us and you'll find diverse paths, projects and people that inspire you to think outside-the-box and change the way people everywhere experience our products and services

About our Technology and Operations Team

Our Technology & Operations (T&O) team is the powerhouse for the Bank. We aim to go further, faster, to ensure we're agile and ready for tomorrow, today. Our diverse network enables us to innovate and build banking solutions that support communities to prosper. We're a place where talented people are encouraged to grow, learn, and thrive, to drive their own career journeys, to reach their full potential. When you work with us, you're protecting the reputation and legacy of a 170 year organisation and building on it. We're driven by progress and continuously evolving to ensure we're agile and ready for tomorrow, today.

Key Responsibilities

Establish and maintain a highly engaged working relationship with shared accountability across businesses/functions.
Vendor management, accountable for vendor management framework and work closely with strategic vendor in resourcing and upskilling
Location strategy, determine the concentration risk and create remediation plan working alongside Cash Technology management team.
Transformation and Change management strategy. Leading overall strategy, planning, and execution of programs of work to support Cash Technology aligned to strategic Agile transformation.
Determine and ensure optimal cost of delivery of programs.
Work with the domain teams to ensure processes and controls are suitable to enable building and maintaining sustainable, well-controlled business solutions. Ensure transparency and appropriate escalation of material risks through relevant governance processes.
Continually evaluating services on Fit for purpose and run streamlined remediation programs with focused outcomes aligned to business and client priorities and risk reduction.
Be the communications lead for Cash Technology, facilitate both internal and external communication (e.g. business update, town halls, big calls, internal comms portal Pulse, media interviews in liaison with Corporate Affairs team (if any)) as well as internal engagement activities (e.g. staff events) etc
Design, coordinate internal (e.g. newsletters, videos, etc), and monitor communication flow among all parties

Ensure traceability and clear metrics to demonstrate the achievements delivered.
Identify and implement improvement opportunities within Cash Technology and associated functions.
Support respective businesses in the commercialisation of capabilities, monitoring of usage, improving client experience, and collecting defects for future improvements.
Manage business partner expectations. Ensure delivery to business meeting time, cost and with high quality
Plan and implement communications strategies for change management, focusing on staff and management communications internally to create engagement and buy-in. Assist management in designing and delivering impactful staff recognition programs.
Work closely with businesses/functions to support business initiatives and promote success.

• Familiarise with key policies (on delegated authorities, T&E, G&E, Block Leave, Handbook etc.) and actively managing and review process to ensure policies are adhere to.
• Manage corporate governance matters as required
• Ensure "housekeeping matters" are in order such as completion of mandatory team elearning, trainings, job objectives completed etc.
• Embed the Group's values and code of conduct in the Cash Technology Team to ensure that adherence with the highest standards of ethics and compliance with relevant policies, processes, and regulations among employee's form part of the culture.
• Ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelines.
• Awareness and understanding of the regulatory requirements and expectations relevant to the role.
• Partnering with relevant stakeholders, responsible for ensuring that the Ways of Working (WoW) are followed, and the relevant artefacts are delivered on time with quality, in adherence to the development methodology/approach.
• Knowledge and understanding of Governance processes, especially on the controls and policies.
• Defines, enhance and drive a transparent service excellence & governance model with clear accountabilities.
• Plan and participate in change governance forums as needed

Stakeholders

• TB MT
• Cash MT
• TB COOs
• CCIB Cash Product Management Heads
• CCIB Tech MT
• Finance
• Human Resources
• TB Corporate Affairs Brand & Marketing
• TB Business Communication partners
• Vendor management teams

External

• Strategic Vendor for resourcing
• Vendor for Infrastructure
• Regulators (as applicable)
• Relevant industry groups and professional bodies

Other Responsibilities

• Embed Here for good and Group's brand and values in Singapore CCIB TB Cash Technology team Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);

Skills and Experience

• 8+ years of experience in large scale technology program within the banking or financial services industry
• Knowledge of Cash Management
• Previous business management is useful with good written and verbal communication skills
• Effective communication and stakeholder management skills
• Experience in putting forward the company position with internal and external stakeholders
• Excellence resource and vendor management skills
• Multi-cultural awareness. Proven success of working effectively with people of different backgrounds
• Excellent organisational skills, ability to prioritise and manage multitude of issues simultaneously
• Change / Project Management
• Stakeholder Management
• Communication & Presentation Skills
• Operational Risk
• Strategic Thinking

QualificationsAbout Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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