Technical - Instructional Designer

4 weeks ago

Bengaluru, Karnataka, India Trianz Full time

Role Overview:

As a Technical Instructional Designer, you'll work closely with product managers, engineers, and customer-facing teams to translate complex technical topics into accessible, outcome-driven learning content. You'll design training modules, certification paths, onboarding experiences, and self-service content that empowers users and employees to succeed with our product.

Key Responsibilities:

  • Collaborate with subject matter experts (SMEs), including engineering and product teams, to understand technical concepts and convert them into structured learning materials.
  • Connect with our leadership team and proactively create a technology learning ecosystem (user experience and learner journey) for our employees
  • Build a network of training partners across the globe that helps us scale at the fastest pace
  • Design and execute the technical roadmap for our campus hires (time to productivity)
  • Manage our team of instructional designers. Establish team structure and define KPIs
  • Design and develop e-learning modules, microlearning, video tutorials, instructor-led training (ILT), virtual ILT, and blended learning paths.
  • Create certification programs, onboarding curricula, product training, and knowledge assessments for customers, partners, or internal technical teams.
  • Leverage instructional design frameworks (ADDIE, SAM, Agile Learning, etc.) to build scalable learning solutions.
  • Manage content across Learning Management Systems (LMS) and platforms like Articulate, Rise, Storyline, Camtasia, Adobe Captivate, etc.
  • Design and implement data analytics that provides insights into the learning performance
  • Apply adult learning principles, accessibility standards, and technical storytelling to drive engagement and retention.
  • Analyze learner feedback and performance data to optimize content effectiveness.
  • Collaborate cross-functionally with L&D, customer success, product marketing, and tech teams.

Required Qualifications:

  • 8–10 years of experience in instructional design, learning experience design, or technical training in a product or SaaS environment.
  • Strong understanding of technical concepts (APIs, cloud, DevOps, cybersecurity, databases, etc.) and experience working with technical SMEs.
  • Proven experience designing both customer-facing and internal training for developers, engineers, or technical users.
  • Hands-on proficiency with LMS platforms and tools like Articulate 360, Storyline, Rise, Camtasia, Adobe Captivate, or similar.
  • Familiarity with SCORM, xAPI, and modern learning standards.
  • Excellent communication, storytelling, and visual design skills.
  • Ability to manage multiple priorities in a fast-paced, agile environment.

Preferred Qualifications:

  • Experience working in a SaaS or product-led growth company.
  • Knowledge of HTML/CSS, Markdown, or basic scripting for technical demos/tutorials.
  • Exposure to tools like Confluence, GitHub, Figma, or Notion for collaborative documentation.
  • Instructional certifications (e.g., CPTD, ATD, IDOL) are a plus.

Why Join Us?

  • Be a part of a fast-growing product company.
  • Create real impact by enabling users and teams through high-quality learning experiences.
  • Competitive compensation, equity options, learning budgets, and flexible work culture.

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