Tier 1 Technical Support Engineer

4 weeks ago

Davangere, India Trantor Full time

Shift time: Rotational 8 hours shift (5 days a week)Location:RemoteJob Description:As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users. You will be responsible for troubleshooting common platform issues, diagnosing basic application and infrastructure errors, escalating unresolved problems to higher-tier support, and ensuring timely resolutions.Responsibilities:Serve as the first point of contact for technical support, handling incoming incidents and service requests via chat, email, or phone.Troubleshoot basic issues related to the platform, including application errors (Flutter, Python), login issues, feature access, and minor infrastructure issues (AWS).Resolve common user problems within established SLAs (P1: 1 hour, P2: 4 hours).Provide basic troubleshooting for application and infrastructure issues and escalate unresolved issues to L2 engineers.Monitor system alerts and logs for known issues and provide proactive notifications to users when necessary.Document each incident, troubleshooting process, and resolution in the service management system.Participate in shift rotation for 24×7 support coverage, including weekends as required.Skills Required:1 - 3 years of experience in technical IT support, preferably in a production environment.Familiarity with mobile app support (Frontend - Flutter & Backend - Python) and web-based platforms.Strong understanding of cloud infrastructure (AWS ECS, CloudWatch, DynamoDB).Knowledge of ticketing systems (Jira, Zendesk, ServiceNow) and handling technical issues.Strong communication skills and the ability to handle multiple support requests concurrently.Ability to follow predefined troubleshooting processes and escalate technical issues effectively.

  • Manager - technical support

    2 days ago

    Davangere, India Palo Alto Networks Full time

    Our Mission At Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...

  • Technical Support Associate

    4 weeks ago

    Davangere, India Tech Mahindra Full time

    🚨 We’re Hiring! Tech Mahindra L1 Networking Engineer (Voice Support) | Noida Location: Sec-81, SEZ, NoidaShift:** US Shifts (24x7) – *Both side cab facility*Joining:*Immediate Joiners Preferred* Are you passionate about networking and tech support?We’re on the lookout for **enthusiastic and skilled professionals** to join our team as **L1 Networking...

  • Technical Product Engineer

    6 hours ago

    Davangere, India Whatjobs IN C2 Full time

    Technical Product Engineer (Salesforce + Automation | API | No-Code) Location: Remote | Engagement: Full-time | Start: Immediate About the Company We are a fast-growing technology and consulting organization driving digital transformation through automation, data, and workflow innovation . Our teams design and implement scalable systems that connect...

  • Sales & marketing executive – mechanical division (phase 1, manesar → gurgaon)

    2 days ago

    Davangere, India Technocrats DIe Casting Full time

    Location: Manesar (initial 1-2 month training) → Gurgaon office Experience: Fresher or up to 1 year Qualification: B. Tech / BE in Mechanical Engineering Role Overview: Are you a Mechanical Engineering graduate who loves communication, business, and technology? This is your chance to combine all three. You’ll learn our machines, visit our plant, and...

  • Assistant Project Manager

    2 weeks ago

    Davangere, India S V SHAH PROJECTS & CONSULTANT LLP Full time

    Company: S.V. Shah Project and Consultant LLPPosition: Assistant Project Manager (Post -1 Nos.)Site Location: Prantij (Sabarkantha)Qualification: Diploma / B.E in Civil EngineeringAbout Us:S.V. Shah Project and Consultant LLP is a leading project management consultancy specializing in construction management. We offer comprehensive services from the design...

  • Assistant Project Manager

    2 weeks ago

    Davangere, India S V SHAH PROJECTS & CONSULTANT LLP Full time

    Company: S.V. Shah Project and Consultant LLPPosition: Assistant Project Manager (Post -1 Nos.)Site Location: Prantij (Sabarkantha)Qualification: Diploma / B.E in Civil EngineeringAbout Us:S.V. Shah Project and Consultant LLP is a leading project management consultancy specializing in construction management. We offer comprehensive services from the design...

  • Business Head

    2 days ago

    Davangere, India NeerInfo Solutions Full time

    Job Title: IT Contract Staffing Head Location: Noida Employment Type: Full-Time Experience: 10+ Years Job Summary: We are looking for a dynamic and experienced professional to join our team, overseeing our Contract Staffing division . This role requires strong leadership, deep expertise in high-volume hiring, and a proactive mindset to drive seamless...

  • Technical lead

    3 days ago

    Davangere, India Aceolution Full time

    Freelance Remote Opportunity: Tech Lead – Gen AI Code Initiatives We’re seeking an experienced Tech Lead / Senior Software Engineer to spearhead our Gen AI Code Initiatives . This is a hands-on, freelancing remote role focused on evaluating, improving, and advancing AI-driven code generation systems. Key Responsibilities Code Generation & Refinement:...

  • Lead Software Engineer

    4 days ago

    Davangere, India Whatjobs IN C2 Full time

    Summary: You will be a key member of the CRM Integration team, driving initiatives to integrate Chargebee with leading CRM platforms seamlessly. Additionally, you will own and evolve the current CRM integration solutions to ensure that Chargebee customers experience smooth and scalable integration. In this role, you would partner with Product Management,...

  • Entrepreneur in Residence

    4 weeks ago

    Davangere, India Axestrack Full time

    Position: Entrepreneur In ResidenceLocation: Jaipur (India)Role type: Full-timeWebsite: https://axestrack.com/Axestrack is India’s leading provider of Digital Logistics Solutions for Heavy Commercial Vehicles, and the only Indian company to be featured in Gartner’s Market Guide for Fleet Management. We are proud to hold a dominant position in the Indian...