Senior Infrastructure Project Manager

4 weeks ago

Mumbai, Maharashtra, India eClerx Full time

Job Title: Program Manager – Infrastructure Projects Delivery

Location: Mumbai, India

Industry: Outsourcing / Offshoring / BFSI / IT Infrastructure

Employment Type: Full-Time

About the Role:

eClerx is seeking a highly experienced Program Manager with over 18 years of proven expertise in leading IT Infrastructure delivery projects, specifically in client-paid engagements. This role is critical to managing infrastructure and services across the region, ensuring seamless service delivery and strong client satisfaction.

Key Responsibilities:

  • Lead and manage end-to-end delivery of large-scale IT Infrastructure projects for key clients.
  • Oversee the implementation and governance of ISO 27001 standards across infrastructure environments.
  • Drive supplier and vendor relationship management, ensuring SLAs, compliance, and cost efficiency.
  • Conduct regular quality reviews, risk assessments, and provide strategic mitigation planning.
  • Interface with business and technical stakeholders to gather requirements and deliver enterprise-grade solutions.
  • Deliver comprehensive business reporting and dashboards for internal and client stakeholders.
  • Champion OPEX initiatives to drive continuous improvement and operational excellence.
  • Support infrastructure governance, manage escalations, and provide strategic direction to delivery teams.

Key Skills & Competencies:

  • Service Delivery & Infrastructure Project Management
  • Supplier Relationship Management
  • ISO 27001 Compliance & Risk Management
  • Quality Reviews & Business Reporting
  • Business Intelligence (BI) & Solution Design
  • Operational Excellence (OPEX)
  • Strong Analytical and Requirements Analysis Skills
  • Domain Experience in BFSI and Enterprise IT

Qualifications:

  • Bachelor's degree (preferably from the University of Mumbai or equivalent); PMP, Prince2, or ITIL certifications preferred.
  • 25+ years of experience in program and project management, with deep expertise in infrastructure service delivery.
  • Strong background in outsourcing/offshoring industries, with a focus on BFSI clients and enterprise environments.

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