Manager - Provider Enrollment & Credentialing

3 weeks ago


Sahibzada Ajit Singh Nagar, India Knack RCM Full time

About the Role:The Manager – Provider Enrollment & Credentialing will be responsible for overseeing the end-to-end provider enrollment, credentialing, and re-credentialing processes for healthcare providers across multiple payers.This role involves managing a team, ensuring compliance with payer and regulatory requirements, maintaining strong client relationships, and driving process efficiency and quality across all credentialing operations.Location: Mohali (On-site)Key Responsibilities:Team & Operations ManagementLead and mentor the Credentialing and Provider Enrollment team, ensuring productivity, accuracy, and adherence to SLAs.Oversee day-to-day operations related to CAQH management, payer applications, NPI, and Medicare/Medicaid enrollments.Manage re-credentialing, demographic updates, and enrollment follow-ups with payers.Ensure completion of applications, verifications, and documentation within defined timelines.Process Improvement & ComplianceEstablish and maintain process documentation, SOPs, and performance trackers.Monitor quality and turnaround time (TAT) and implement corrective actions when required.Ensure all credentialing processes comply with NCQA, CMS, and payer-specific regulations.Identify process gaps and recommend automation or standardization opportunities.Client & Stakeholder CommunicationServe as a primary point of contact for clients, addressing escalations and ensuring satisfaction.Collaborate with cross-functional departments (Operations, IT, HR, Quality) to support smooth functioning of credentialing workflows.Conduct regular business review meetings (internal & client-facing) to present performance and improvement metrics.Reporting & MetricsTrack and report KPIs including application submission, approval rates, and error percentages.Generate weekly/monthly performance reports and share insights for leadership review.Qualifications:Bachelor’s degree in Healthcare, Business Administration, or related field (Master’s preferred).Minimum 8 years of RCM experience with at least 3 years in credentialing management.Prior experience in client handling and process transition will be an added advantage.Why Join Knack RCM:Work with one of the most trusted and established names in the RCM industry.Opportunity to lead a growing credentialing vertical with strong client exposure.Transparent, performance-driven environment with structured growth path.Employee-friendly culture that values skill, ownership, and innovation.



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    About the Role: The Manager – Provider Enrollment & Credentialing will be responsible for overseeing the end-to-end provider enrollment, credentialing, and re-credentialing processes for healthcare providers across multiple payers. This role involves managing a team, ensuring compliance with payer and regulatory requirements, maintaining strong client...


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