Senior Admission Counsellor
3 weeks ago
RESPONSIBILITIES & DUTIES
- Engage with assigned leads and promptly initiate contact through the auto dialer system.
- Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs.
- Build rapport, credibility and establish trust with leads through effective communication and active listening.
- Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads.
- Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process.
- Maintain accurate records of lead interactions and follow-up activities in the CRM system.
BASIC ELIGIBILITY CRITERIA
- Minimum of 2 years of Edtech-sales experience (Study Abroad is plus ),
with at least 1 year spent in a single company.
- Min Graduation is required.
- Previous experience working a 6-day work week.
- Currently working in the capacity of an individual contributor.
- Proven track record of meeting targets in the existing company.
SKILLS
- Excellent verbal communication skills with an emphasis on fluency in the English language.
- Ability to listen effectively, build trust with potential learners, and
approach situations with patience and empathy.
- Ability to persuade learners towards attending the Video Counselling [VC] session to ultimately influence their enrollment decisions.
- Basic proficiency in MS Office Suite & CRM management for
administrative tasks and reporting requirements.
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