Cohort Experience Manager
2 weeks ago
● Own end-to-end success of learners for assigned cohorts throughout their journey -Onboarding, Learning, Certification, and Placement.● Plan program timelines, manage capacity, and ensure cohorts meet learning and placementKPIs.● Conduct orientation and induction sessions to set learner expectations and driveengagement.● Create visibility into learner progress and proactively address challenges or drop-offs.● Collaborate closely with Curriculum, Instructor, Student Success, Admissions, and Placementteams to streamline program delivery.● Ensure SLA adherence and quick resolution for all learner queries through strongcoordination and ownership.● Maintain high customer satisfaction and NPS through empathy-driven interactions andprocess excellence.● Track and analyze key data points such as attendance, assignment completion, assessmentperformance, NPS, and placement funnel metrics.● Conduct weekly cohort reviews and present insights to leadership for continuousimprovement in learner experience and outcomes.● Build, implement, and maintain SOPs for all key processes across the learner lifecycle.● Define escalation paths, quality benchmarks, and standard delivery practices to ensureconsistency across cohorts.● Train and monitor the customer success and support teams to maintain quality andempathetic communication standards.● Partner with hiring partners, corporate recruiters, and placement teams to align placementoutcomes, timelines, and feedback loops.● Ensure learners are job-ready with strong resumes, LinkedIn profiles, and mock interviewpreparation.● Track placement metrics, drive conversions, and report success rates regularly.● Oversee classroom logistics, student communications, and on-ground execution for smoothcohort operations.● Handle escalations and crisis situations with composure and problem-solving skills.● Maintain a strong online reputation and testimonials through positive learner engagementand feedback.● Identify and develop new initiatives or alternate revenue streams that enhance the learnerexperience or organization growthCTC Range: ₹12 to ₹15 Lakhs per annum, based on experience and qualifications.
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Manager - Customer Support Operations
2 weeks ago
Bengaluru, India SKILLOVILLA TECHNOLOGIES PRIVATE LIMITED Full timeOwn end-to-end success of learners for assigned cohorts throughout their journey.- Onboarding, Learning, Certification, and Placement.- Plan program timelines, manage capacity, and ensure cohorts meet learning and placement KPIs.- Conduct orientation and induction sessions to set learner expectations and drive engagement.- Create visibility into learner...
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Customer Support Operations Manager
1 week ago
Bengaluru, India SkilloVilla Full time● Own end-to-end success of learners for assigned cohorts throughout their journey - Onboarding, Learning, Certification, and Placement. ● Plan program timelines, manage capacity, and ensure cohorts meet learning and placement KPIs. ● Conduct orientation and induction sessions to set learner expectations and drive engagement. ● Create visibility into...
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Customer Support Operations Manager
1 week ago
Bengaluru, India SkilloVilla Full time● Own end-to-end success of learners for assigned cohorts throughout their journey - Onboarding, Learning, Certification, and Placement. ● Plan program timelines, manage capacity, and ensure cohorts meet learning and placement KPIs. ● Conduct orientation and induction sessions to set learner expectations and drive engagement. ● Create visibility into...
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Customer Support Operations Manager
2 weeks ago
Bengaluru, India SkilloVilla Full time● Own end-to-end success of learners for assigned cohorts throughout their journey - Onboarding, Learning, Certification, and Placement. ● Plan program timelines, manage capacity, and ensure cohorts meet learning and placement KPIs. ● Conduct orientation and induction sessions to set learner expectations and drive engagement. ● Create visibility into...
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Customer Support Operations Manager
2 weeks ago
Bengaluru, India SkilloVilla Full time● Own end-to-end success of learners for assigned cohorts throughout their journey - Onboarding, Learning, Certification, and Placement. ● Plan program timelines, manage capacity, and ensure cohorts meet learning and placement KPIs. ● Conduct orientation and induction sessions to set learner expectations and drive engagement. ● Create visibility into...
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Product Manager
2 weeks ago
Bengaluru, India GoKwik Full timeJob Description About GoKwik GoKwik is a growth operating system designed to power D2C and eCommerce brands from checkout optimization and reducing return-to-origin (RTO), to payments, retention, and post-purchase engagement. Today, GoKwik enables over 15,000+ merchants worldwide, processes around $2 billion in GMV, and is strengthening its AI-powered...
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Customer Support Operations Manager
1 week ago
Bengaluru, India SkilloVilla Full time● Own end-to-end success of learners for assigned cohorts throughout their journey -Onboarding, Learning, Certification, and Placement.● Plan program timelines, manage capacity, and ensure cohorts meet learning and placementKPIs.● Conduct orientation and induction sessions to set learner expectations and driveengagement.● Create visibility into...
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Customer Support Operations Manager
1 week ago
Bengaluru, India SkilloVilla Full time● Own end-to-end success of learners for assigned cohorts throughout their journey -Onboarding, Learning, Certification, and Placement.● Plan program timelines, manage capacity, and ensure cohorts meet learning and placementKPIs.● Conduct orientation and induction sessions to set learner expectations and driveengagement.● Create visibility into...
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Customer Support Operations Manager
1 week ago
Bengaluru, India SkilloVilla Full time● Own end-to-end success of learners for assigned cohorts throughout their journey -Onboarding, Learning, Certification, and Placement.● Plan program timelines, manage capacity, and ensure cohorts meet learning and placementKPIs.● Conduct orientation and induction sessions to set learner expectations and driveengagement.● Create visibility into...
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Customer Support Operations Manager
1 week ago
Bengaluru, India SkilloVilla Full time● Own end-to-end success of learners for assigned cohorts throughout their journey -Onboarding, Learning, Certification, and Placement.● Plan program timelines, manage capacity, and ensure cohorts meet learning and placementKPIs.● Conduct orientation and induction sessions to set learner expectations and driveengagement.● Create visibility into...
