Customer Support Operations Manager
1 week ago
● Own end-to-end success of learners for assigned cohorts throughout their journey -Onboarding, Learning, Certification, and Placement.● Plan program timelines, manage capacity, and ensure cohorts meet learning and placementKPIs.● Conduct orientation and induction sessions to set learner expectations and driveengagement.● Create visibility into learner progress and proactively address challenges or drop-offs.● Collaborate closely with Curriculum, Instructor, Student Success, Admissions, and Placementteams to streamline program delivery.● Ensure SLA adherence and quick resolution for all learner queries through strongcoordination and ownership.● Maintain high customer satisfaction and NPS through empathy-driven interactions andprocess excellence.● Track and analyze key data points such as attendance, assignment completion, assessmentperformance, NPS, and placement funnel metrics.● Conduct weekly cohort reviews and present insights to leadership for continuousimprovement in learner experience and outcomes.● Build, implement, and maintain SOPs for all key processes across the learner lifecycle.● Define escalation paths, quality benchmarks, and standard delivery practices to ensureconsistency across cohorts.● Train and monitor the customer success and support teams to maintain quality andempathetic communication standards.● Partner with hiring partners, corporate recruiters, and placement teams to align placementoutcomes, timelines, and feedback loops.● Ensure learners are job-ready with strong resumes, LinkedIn profiles, and mock interviewpreparation.● Track placement metrics, drive conversions, and report success rates regularly.● Oversee classroom logistics, student communications, and on-ground execution for smoothcohort operations.● Handle escalations and crisis situations with composure and problem-solving skills.● Maintain a strong online reputation and testimonials through positive learner engagementand feedback.● Identify and develop new initiatives or alternate revenue streams that enhance the learnerexperience or organization growth- CTC Range: ₹12 to ₹15 Lakhs per annum, based on experience and qualifications.
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Customer Support
1 week ago
Bengaluru, Karnataka, India Child Support Foundation Full timeCompany Name: - Altruist Technology Private Limited Process: - Ezeetap HQ Role: - Customer Support Qualification: - Degree Mandatory Language: - English and Hindi Experience: - 1 Years of Experience in Customer Support Salary: - 23KCTC Location: - Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka...
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Customer Support
2 weeks ago
Bengaluru, Karnataka, India Child Support Foundation Full timeCompany Name : Altruist Technology Designation: - Customer Support (Semi Voice Process) Languages: English + Hindi or Tamil or Telugu Experienced should be in BPO Company Salary: - 25K CTC Location: - Kudlu Gate,Krishna Reddy Industrial Area,Hosapalaya ,Muneshwara Nagar ,Bengaluru -560068 **Salary**: ₹25,000.00 per month Schedule: - Day...
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Customer Support
2 weeks ago
Bengaluru, Karnataka, India Child Support Foundation Full timeCompany Name: - Startek Ageis Process: - Customer Support Voice Process Qualification: - Graduates Languages: - English + Hindi Experience: - Freshers or 6 Months of Exp in CSE Salary: - 20500CTC TH 15700 Fresher 24500CTC TH 19800 Experinece Quarterly Bonus: - 4065 Location: - Kudlu gate Pay: ₹22,000.00 per month Schedule: - Day shift -...
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Customer Support Operations Manager
4 weeks ago
Bengaluru, India WizCommerce Full timeAbout the company: At WizCommerce, we are revolutionising B2B commerce for manufacturers, wholesalers, and distributors across the USA, India and Canada. Our mission is to empower businesses with innovative technology solutions that drive revenue and foster growth. Recognizing the challenges posed by outdated software and cumbersome offline selling methods,...
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Customer Support Executive
7 days ago
Bengaluru, India Child Support Foundation Full timeHindi is mandatory - Initiating calls with potential customers over the phone. - Asking questions to engage customers and keep the conversation going. - Listening to the customers' needs to generate repeat sales. - Gathering and documenting customer information, payment methods, purchases, and reactions to products. - Keeping up to date on all products and...
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Customer Support Manager
5 days ago
Bengaluru, Karnataka, India Identixweb Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob DescriptionWe are looking for an experienced and proactive Support Manager to lead our customer support operations. You will be responsible for managing a team of support executives, ensuring high levels of customer satisfaction, improving support processes, and driving team performance. The ideal candidate is analytical, people-oriented, and focused on...
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Customer Support Associate
1 week ago
Bengaluru, Karnataka, India Child Support Foundation Full time1. **Job Title: International Customer support** 2. Quantification - PUC and Graduate (Bangalore University) 3. Pay Grade: 18K -32K take home 4. Shift Timing: Rotation shift 5. Free Transportation within 20Km 6. Language: Excellent English + Any Regional languages 7. Working days: 5 Days working 2 rotational week off. 8. Benefits: Cab for within 20 Km 9. 3...
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Customer Support Operations Manager
1 week ago
Bengaluru, India SkilloVilla Full time● Own end-to-end success of learners for assigned cohorts throughout their journey -Onboarding, Learning, Certification, and Placement.● Plan program timelines, manage capacity, and ensure cohorts meet learning and placementKPIs.● Conduct orientation and induction sessions to set learner expectations and driveengagement.● Create visibility into...
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Customer Support Operations Manager
1 week ago
Bengaluru, India SkilloVilla Full time● Own end-to-end success of learners for assigned cohorts throughout their journey -Onboarding, Learning, Certification, and Placement.● Plan program timelines, manage capacity, and ensure cohorts meet learning and placementKPIs.● Conduct orientation and induction sessions to set learner expectations and driveengagement.● Create visibility into...
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Customer support operations manager
4 days ago
Bengaluru, India SkilloVilla Full time● Own end-to-end success of learners for assigned cohorts throughout their journey -Onboarding, Learning, Certification, and Placement.● Plan program timelines, manage capacity, and ensure cohorts meet learning and placementKPIs.● Conduct orientation and induction sessions to set learner expectations and driveengagement.● Create visibility into...
