ServiceNow ITOM Consultant

4 weeks ago

Pune, Maharashtra, India Atos Full time

Role: ServiceNow ITOM Consultant

Location: Pune / Mumbai / Bangalore / Chennai

Shift Time: 6:30 PM – 3:30 AM IST

Job Overview:

The primary role of the Senior Technical Consultant is to work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems and lead the technical delivery of the chosen solution. If you have a strong and proven background in Service Management technical delivery in one or more of the following areas, we want to hear from you.

What will make you successful/or "Your X Factor":

  • Primary focus area: ServiceNow ITOM/CMDB
  • Other focus areas: ITSM
  • Preparing and running functional design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements.
  • Full customer engagement around the technical solution including challenging and validating the customer requirements with regards to "needs" versus "wants". Working with the Client this requires thought leadership in transforming "solutionised" requirements to true business outcomes.
  • Proven hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using a number of technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc)

Your Expertise:

  • Hands-on design, development, and deployment experience with the Service-now.com platform and/or similar ITSM toolsets for 6+ years
  • Experience in providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics, and key performance indicators
  • Must have solid understanding and experience in using several web technologies such as HTML, CSS, XML, JavaScript/AJAX and developing integrations with the ServiceNow platform using web services, SOAP, email, MID, plugins
  • Knowledge of technical components such as LDAP, VPN, SSL and other such technologies.
  • Has proven leadership experience in managing small teams and projects
  • Ability to produce documentation on various levels including technical and customer facing

Our Offering:

  • Global cutting-edge IT projects that shape the future of digital and have a positive impact on environment.
  • Wellbeing programs & work-life balance - integration and passion sharing events.
  • Attractive Salary and Company Initiative Benefits

Regards

Ramkumar

9363437874

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