Service Engineer

3 weeks ago

Coimbatore, Tamil Nadu, India Expertia AI Full time

1. Responsible for providing technical services to the clients and ensuring that their queries and

requests are managed with satisfaction

Responsible for understanding the client processes (mainly spinning) for providing any of

the technical services

Responsible for commissioning and installation of the machines :

- Check the floor and area (if as recommended by Murata in the Machine

Layout)

- Check the levelling of the machine, the commissioning settings and start the

machine

- Prepare the reports in the standardized format

- Issue an installation and commissioning certificate in the prescribed format

to customer

Responsible for providing service during the warranty period

Responsible for inspection of the machine under the warranty which is generally done

after 3-4 months of commissioning the machine

Responsible for after sales service (this is after the warranty period expires and it is

based on new terms and conditions)

Responsible for convincing the client to sign an AMC once the machine is old

- Responsible for dismantling the major parts and recommending the purchase

of defective/damaged parts

- Responsible for training the maintenance team if replacement is required

Responsible for training and guiding the customers team in order to maintain the

machines better

Responsible for collecting the charges

2. Ensure customer satisfaction

Responsible for ensuring that the customer complaints are solved and the customer is

satisfied

Ensure that existing clients are retained and there is no loss in present clientele

Responsible for collecting customer feedback in the prescribed format

3. Responsible for providing the reports to the reporting manager as required

Accountable for providing the reports required by the reporting manager in time

Responsible for the quality of the report i.e. language , specific bullet points, pictures

relevant data used

Ensure that all information from the client is communicated upwards

Responsible for supporting the sales team for any inputs required such as of presence

of competition/new project information in the existing clientele

Responsible for building the client relationship

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